Support Toolkit
Explore our collection of free templates, guides, courses, and resources — all designed to help you and your team deliver exceptional customer service.
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FPO
What Is Customer Service? Help Scouts Weigh In
Help Scout’s team weighs in on what customer service really means. Explore how effective support drives product success, empowers customers, and showcases company values.
Building Your AI Support Stack
The Best Advice for Scaling Your Shop
The Support Manager's Guide to Better 1:1 Meetings
Help Scout's Guide to Crafting Culture
Getting Started with Social Media Support
Customer Service Interview Builder
The Art and Craft of Online Service
Foundations of Great Service
Customer Support Hiring Calculator
Fundraising for the Reluctant Founder
Conversational AI for Customer Service: How To Get It Right
Learn what conversational AI for customer service is, how it works, and how it can be used as part of your support strategy.
26 Customer Service Interview Questions (+ Interview Tips)
Divide these 26 customer service interview questions among your hiring team, and you’ll get the information you need to hire top talent. (36 kB)
How to Talk to Your Customers: Ebook
Have better conversations and improve your customer support with 47 of Help Scout's all-time best tips on how to talk to customers.
Buyer's Guide to Choosing the Right Customer Support Tool: Ebook
The Complete Guide to Email Management in Higher Education
6 Great Templates for Customer Onboarding Emails
Customer success managers are already busy. Save time (and improve your customers' experience!) with these onboarding email templates.
8 Free Customer Satisfaction Survey Templates
Uncover eight free customer satisfaction survey templates and how to glean insights after your customers respond.
4 Customer Success Plan Templates and How to Use Them
These free customer success plan templates will help guide your team toward providing the best possible experience for your customers.
13 Response Templates for Tricky Customer Service Emails
Use these customer service response templates and examples to craft perfect replies to the trickiest emails your team receives.
Understanding Consumer Behavior to Convert More Customers
Learn how customers buy with these 10 consumer behavior studies to help enhance your persuasion, influence, and marketing efforts.
How to Write Support Emails Your Customers Will Love
Struggling with a flood of support emails? Learn effective strategies to manage your inbox and provide exceptional customer service. Discover practical tips for faster responses and happier customers.
The Ultimate Guide to Creating a Customer Knowledge Base
Learn what a customer knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.
