The Supportive / Our First Customers:

ZSA

Erez Zukerman, CEO and co-founder of ZSA Technology Labs, shares how a focus on craftsmanship, honest communication, and deep support has helped his small but influential keyboard company punch well above its weight.

Episode notes

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  • (00:00) TIME MARKERS AND NOTES

The Three Key Learnings:

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  • ethics?

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  • Beastie Boys

TRANSCRIPT

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Further reading for this episode

Foundations of Great Service
Support Toolkit
Foundations of Great Service
How to Build a Strong Customer Service Culture
Customer Service
How to Build a Strong Customer Service Culture
Measuring Customer Service Success More Broadly
The Supportive
Measuring Customer Service Success More Broadly
Inside Help Scout: How We Implement Whole Company Support
Growth & Culture
Inside Help Scout: How We Implement Whole Company Support

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