The healthcare world is extremely complex. Behind every surgeon, anaesthetist, GP, physical therapist, nurse, and lab is an enormous system of processes and best practices and critical information that needs to be constantly reviewed, updated, and disseminated.

Help Scout's Mat and Alison chat with mTuitive's Rob Dean about how Help Scout's products met their high standard of communication and supports them as they in turn serve and support healthcare providers.

They chat through:

  • How mTuitive balances incoming urgent requests across multiple inboxes

  • What types of information they provide via self-service

  • Different ways they are applying Beacon, and how doctors use it to communicate with them

Mathew Patterson
Mathew Patterson

After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.

Alison Groves
Alison Groves

Alison is the Customer Education Lead at Help Scout, helping users get the most out of the app. Connect with her on BlueSky or LinkedIn.