AI may be changing the world (and our product roadmap), but at Help Scout, our mission remains the same. We’re building features that help you delight more customers.

Watch Help Scout’s CEO Nick Francis and VP of Marketing Kristen Bryant Smith in a conversation about the future of AI and its impact on customer-first support teams.

They share:

  • The most powerful ways to implement AI

  • How to adopt AI without compromising customer experience

  • A closer look at Help Scout’s latest AI features

Related Content
Delivering More Customer Delight, Not More AI Hype
Inside Help Scout
Delivering More Customer Delight, Not More AI Hype
53:01
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Customer Service
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
7 Ways Companies Use AI for Customer Service
Customer Service
7 Ways Companies Use AI for Customer Service

Nick Francis
Nick Francis

Nick is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.

Kristen Bryant Smith
Kristen Bryant Smith

Kristen Bryant Smith is the VP of Marketing at Help Scout. She’s a lover of sports, movies, and wine and an advocate for equity and inclusion.