Customer support in itself can be tricky, but things can get even more complicated when responding to customers over social media, where anyone can see and even join in your conversations.

Discover the opportunities and how to avoid the dangers of social media customer support from seasoned support professionals Alison Groves and Mat Patterson.

In this webinar you’ll learn:

  • What distinguishes great and mediocre social media support 

  • Practical ways to handle upset customers over social media

  • What you’ll need to build a scalable social support system

and more!

Join us on May 31st at 3:00 PM (EST). Can't make the live event? Register anyways and you'll receive a recording.

Mathew Patterson
Mathew Patterson

After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.