Photo: Kiera Abbamonte

Blog Author

Kiera Abbamonte

Kiera is a a content writer who works with SaaS and ecommerce companies. Located in Boston, MA, she loves cinnamon coffee and a good baseball game. Catch up with her on Twitter or KieraAbbamonte.com

Posts by Kiera

The Role of Customer Stickiness in Building Enduring Loyalty
Customer Service
The Role of Customer Stickiness in Building Enduring Loyalty
8 Key SaaS Customer Success Metrics & How to Measure Them
Customer Service
8 Key SaaS Customer Success Metrics & How to Measure Them
10 Techniques for Collecting Voice of the Customer Data
Customer Service
10 Techniques for Collecting Voice of the Customer Data
Customer Satisfaction Surveys: A Comprehensive Guide
Customer Service
Customer Satisfaction Surveys: A Comprehensive Guide
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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
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Product

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Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Live Event
How Devpost Tailors AI Answers to Match Their Support Style
Product
How Devpost Tailors AI Answers to Match Their Support Style
Live Event
How to Improve AI Replies with Every Conversation
Product
How to Improve AI Replies with Every Conversation
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Customer Service

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Proactive Customer Service: Benefits, Tips, and Examples
Customer Service
Proactive Customer Service: Benefits, Tips, and Examples
How to Get Started With Multichannel Customer Support
Customer Service
How to Get Started With Multichannel Customer Support
Help Scout vs. Gorgias: A Deep-Dive Comparison
Customer Service
Help Scout vs. Gorgias: A Deep-Dive Comparison
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