Photo: Craig Davis

Blog Author

Craig Davis

Craig is an Engineer and a Help Scout alum, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Craig

Five Tools for Writing High Quality PHP
Product
Five Tools for Writing High Quality PHP
Creating Team Ownership with Better Language
Product
Creating Team Ownership with Better Language
8 Slack Hacks for Reducing Information Anxiety
Customer Service
8 Slack Hacks for Reducing Information Anxiety
Reducing Complexity with Guard Clauses in PHP and JavaScript
Product
Reducing Complexity with Guard Clauses in PHP and JavaScript
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Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Live EventWhere to Start with AI Support in 2026
Product
Where to Start with AI Support in 2026
How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout
Product
How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout
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Growth & Culture

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AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
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Customer Service

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7 Medical Inbox Management Tips for Busy Healthcare Teams
Customer Service
7 Medical Inbox Management Tips for Busy Healthcare Teams
Customer Service Writing: Why Shorter Replies Take More Skill
Customer Service
Customer Service Writing: Why Shorter Replies Take More Skill
The 7 Best Healthcare Customer Service Software & CRMs
Customer Service
The 7 Best Healthcare Customer Service Software & CRMs
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