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Blog Author

Craig Davis

Craig is an Engineer and a Help Scout alum, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Craig

Five Tools for Writing High Quality PHP
Product
Five Tools for Writing High Quality PHP
Creating Team Ownership with Better Language
Product
Creating Team Ownership with Better Language
8 Slack Hacks for Reducing Information Anxiety
Customer Service
8 Slack Hacks for Reducing Information Anxiety
Reducing Complexity with Guard Clauses in PHP and JavaScript
Product
Reducing Complexity with Guard Clauses in PHP and JavaScript
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Customer Service

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9 Tips for Delivering Effective International Customer Service
Customer Service
9 Tips for Delivering Effective International Customer Service
5 Lessons Learned on The Supportive Season 2
Customer Service
5 Lessons Learned on The Supportive Season 2
The 7 Best Help Desk Software for Education in 2026
Customer Service
The 7 Best Help Desk Software for Education in 2026
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Growth & Culture

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AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
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Product

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Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Live Event
AI Strategies for Teams (lol)
Product
AI Strategies for Teams (lol)
Live Event
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Product
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
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