What starts as a simple question often turns into a project: Hunting down an old conversation. Searching the knowledge base. Finding the right tag. Copilot learns from your past replies, knowledge base, and other custom sources, so it can handle all the extra stuff that slows teams down.
Copilot
A senior-level sidekick in every conversation
Copilot is like the seasoned teammate everyone DMs for help, available right in the Inbox. It finds answers, suggests tags, and guides replies, so your whole team gets faster.
AI Drafts alone has helped us cut email response times by about a third, saving us the equivalent of roughly 2.5 FTEs annually. It helps our team move faster while keeping a human in the loop.
The reply takes 2 minutes. The rest takes the whole morning.
Instant drafts, backed by your judgment.
Have Copilot draft a quick response based on your past replies instead of searching through them yourself.
Uses your knowledge, and nothing else
Copilot bases drafts on similar conversations in your Inbox and content from your help center.
Reviewed by your team
Your team can adjust any draft to make sure it’s tailored to the customer.
Ask questions, get suggestions, all without leaving.
Whether you’re trying to remember your upgrade policy or the right tag for billing errors, Copilot has the answer.
Find any detail in seconds
If it’s in a past conversation, knowledge base article, web page, or custom instruction, Copilot already knows it.
Speed up triage
Copilot suggests tags, priority level, next steps, and more so the tasks that keep everything organized always get done.
Stay focused on the conversation
There’s no need to open a new tab or hop into Slack when Copilot lives alongside the work.
Summarize, polish, or translate any conversation.
Copilot can handle all the in-between tasks that make sure your replies hit the right notes.
Catch up in seconds
Summarize that 25-email thread so you can get the essential details without wading through the back-and-forth.
Fix tone and grammar
Tighten up long-winded replies, catch errors, and make sure replies sound on brand.
Translate automatically
Read messages in your language and send in theirs so you can support customers of all backgrounds.
