Photo: Craig Stoss

Blog Author

Craig Stoss

With over 25 years of customer-facing experience collaborating with companies in 30+ countries, Craig has developed a deep understanding of customers’ expectations for their vendors. He has worked with customers across ecommerce, health care, edtech, and SaaS industries. Craig spends his free time cheering on the Detroit Tigers and building Lego with his sons. You can see all of Craig’s content at Stoss.ca.

Posts by Craig

Improving CX by Overcoming the Challenges of AI Support
The Supportive
Improving CX by Overcoming the Challenges of AI Support
Creating Knowledge Base Videos: Tips, Tools, and Examples
Customer Service
Creating Knowledge Base Videos: Tips, Tools, and Examples
3 Strategies for Scaling Up to 24-Hour Customer Service
The Supportive
3 Strategies for Scaling Up to 24-Hour Customer Service
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Customer Service

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9 Tips for Delivering Effective International Customer Service
Customer Service
9 Tips for Delivering Effective International Customer Service
5 Lessons Learned on The Supportive Season 2
Customer Service
5 Lessons Learned on The Supportive Season 2
The 7 Best Help Desk Software for Education in 2026
Customer Service
The 7 Best Help Desk Software for Education in 2026
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Growth & Culture

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AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
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Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Live Event
AI Strategies for Teams (lol)
Product
AI Strategies for Teams (lol)
Live Event
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Product
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
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