Blog Author

Devin Bramhall

Devin is a storyteller, writer, marketer and Help Scout alum. Connect with her on Twitter and LinkedIn.

Posts by Devin

9 Customer Champions Who Received Great Customer Service

Customer Service

9 Customer Champions Who Received Great Customer Service

How to Use Storytelling to Connect with Your Customers

Growth & Culture

How to Use Storytelling to Connect with Your Customers

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Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

Where to Start with AI Support in 2026

Where to Start with AI Support in 2026

How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout

How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout

Growth & Culture

AI Adoption at Work: It’s a Process

Growth & Culture

AI Adoption at Work: It’s a Process

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Growth & Culture

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Customer Service

7 Medical Inbox Management Tips for Busy Healthcare Teams

Customer Service

7 Medical Inbox Management Tips for Busy Healthcare Teams

Customer Service Writing: Why Shorter Replies Take More Skill

Customer Service

Customer Service Writing: Why Shorter Replies Take More Skill

The 7 Best Healthcare Customer Service Software & CRMs

Customer Service

The 7 Best Healthcare Customer Service Software & CRMs

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