Leah is the VP of People at Help Scout, a fully-remote company of 145 people building helpful, human customer support tools. When not at work, she loves spending time with her wife, toddler, and pit mix, Nova, in their home in Philadelphia. Connect with her on LinkedIn.
VP of People Leah Knobler shares why we outgrew our old performance management system, how we revamped the process to embrace a more performance-driven culture at Help Scout, and what we've learned along the way.
Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.
