Photo: Martin Kõiva

Blog Author

Martin Kõiva

Martin Kõiva is the co-founder of Klaus, a ticket review software that makes giving feedback to your support team easy. Previously, he spent four years building and scaling customer support globally at Pipedrive. You can find him on Twitter and LinkedIn.

Posts by Martin

200,000 Customer Conversations Later: What I Wish I’d Known From Day One
Customer Service

200,000 Customer Conversations Later: What I Wish I’d Known From Day One

After having 200,000 conversations with customers, you learn a few lessons.

Read more
Help Scout Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Product

View All Posts
Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Live EventWhere to Start with AI Support in 2026
Product
Where to Start with AI Support in 2026
How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout
Product
How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout
View All Posts

Growth & Culture

View All Posts
AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
View All Posts

Customer Service

View All Posts
7 Medical Inbox Management Tips for Busy Healthcare Teams
Customer Service
7 Medical Inbox Management Tips for Busy Healthcare Teams
Customer Service Writing: Why Shorter Replies Take More Skill
Customer Service
Customer Service Writing: Why Shorter Replies Take More Skill
The 7 Best Healthcare Customer Service Software & CRMs
Customer Service
The 7 Best Healthcare Customer Service Software & CRMs
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes

Free 15-day TrialGet a Demo