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Blog Author

Maryna Paryvai

Maryna is a results-driven CX executive passionate about efficient processes and human-centric customer support. With a track record of scaling ecommerce support operations, she firmly believes that exceptional customer experiences lie at the heart of every successful business.

Posts by Maryna

Proactive Customer Service: Benefits, Tips, and Examples
Customer Service
Proactive Customer Service: Benefits, Tips, and Examples
7 Simple Ways To Automate Your Ecommerce Business
Customer Service
7 Simple Ways To Automate Your Ecommerce Business
The 7 Best Ecommerce Live Chat Software in 2026
Customer Service
The 7 Best Ecommerce Live Chat Software in 2026
The 10 Best Ecommerce Customer Service Software
Customer Service
The 10 Best Ecommerce Customer Service Software
8 Actionable Live Chat Metrics to Start Tracking Today
Customer Service
8 Actionable Live Chat Metrics to Start Tracking Today
Comparing Front Alternatives: 11 Top Options
Customer Service
Comparing Front Alternatives: 11 Top Options
The 9 Best Healthcare Customer Service Software
Customer Service
The 9 Best Healthcare Customer Service Software
The 9 Best AI Customer Service Software in 2026
Customer Service
The 9 Best AI Customer Service Software in 2026
Customer Service
AI Support Metrics: 5 KPIs To Track
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Customer Service

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5 Lessons Learned on The Supportive Season 2
Customer Service
5 Lessons Learned on The Supportive Season 2
The 7 Best Help Desk Software for Education in 2026
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The 7 Best Help Desk Software for Education in 2026
7 Ways to Improve Customer Service in Property Management
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7 Ways to Improve Customer Service in Property Management
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Bring Your Instagram Conversations into Help Scout
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Bring Your Instagram Conversations into Help Scout
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7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
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7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Introducing SLAs: Bring response targets into the Inbox
Product
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Growth & Culture

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AI Adoption at Work: It’s a Process
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Help Scout Welcomes Toby Gabriner as Chief Executive Officer
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Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
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Remote Work: It’s About More Than Skipping the Commute
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