Blog Author

Mo McKibbin

Mo is Co-head of Post Production Digital Distribution at Apple and is an alum of Help Scout. In addition, she coaches companies on Support Driven Growth strategy. Connect with her on LinkedIn.

Posts by Mo

Getting Started with Support-Driven Growth

Growth & Culture

Getting Started with Support-Driven Growth

Solving Problems Outside Your Domain

Solving Problems Outside Your Domain

Giving Great GIFs for Better Support

Giving Great GIFs for Better Support

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Customer Service

9 Tips for Delivering Effective International Customer Service

Customer Service

9 Tips for Delivering Effective International Customer Service

5 Lessons Learned on The Supportive Season 2

Customer Service

5 Lessons Learned on The Supportive Season 2

The 7 Best Help Desk Software for Education in 2026

Customer Service

The 7 Best Help Desk Software for Education in 2026

Growth & Culture

AI Adoption at Work: It’s a Process

Growth & Culture

AI Adoption at Work: It’s a Process

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Growth & Culture

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

AI Strategies for Teams (lol)

AI Strategies for Teams (lol)

7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions

7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions

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