Sometimes, it's those who very much can that teach. In this episode of The Supportive Podcast, Help Scout’s Alison Groves reveals the approach to customer education that she's developed while delivering over 700 online classes.

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In this episode, you’ll discover

Some key moments

  • (00:00) Transitioning to a customer success role

Too long, didn’t watch? Here’s your cheat sheet

3 points

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Mathew Patterson
Mathew Patterson

A veteran support leader, Mat spent years teaching better online support at Help Scout before founding More Human Content. Subscribe to The Supportive or find him on LinkedIn.