Photo: Megan Kopalasingam

Blog Author

Megan Kopalasingam

Megan is a product marketer and tech enthusiast. Outside of work, you can find Megan hosting a game night, reading, or cuddling with her pups, Dallas and Cooper. Connect with her on Twitter and Linkedin.

Posts by Megan

Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Help Scout's AI Features: Deliver Better Support, Faster
Customer Service
Help Scout's AI Features: Deliver Better Support, Faster
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
Product
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
Quarterly Release Notes: AI, Shopify, Instagram, and More
Product
Quarterly Release Notes: AI, Shopify, Instagram, and More
Quarterly Release Notes: AI, Shopify, Instagram, and More
Product
Quarterly Release Notes: AI, Shopify, Instagram, and More
Bring Instagram Conversations Into Help Scout
Product
Bring Instagram Conversations Into Help Scout
 Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Product
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Introducing AI Assist for Better, Faster Responses
Product
Introducing AI Assist for Better, Faster Responses
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Product
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
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Customer Service

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9 Tips for Delivering Effective International Customer Service
Customer Service
9 Tips for Delivering Effective International Customer Service
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5 Lessons Learned on The Supportive Season 2
The 7 Best Help Desk Software for Education in 2026
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The 7 Best Help Desk Software for Education in 2026
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Growth & Culture

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AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
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Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Live Event
AI Strategies for Teams (lol)
Product
AI Strategies for Teams (lol)
Live Event
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Product
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
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