Software & Systems
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Inside Help Scout
Help Scout is Now Available in AWS Marketplace
Hiring & Culture
Help Scout Remains Committed to DEI
Product Updates
Help Scout Now Includes Unlimited Seats
Articles
How Do You Manage Support During Federal Holidays?
Ecommerce
The 10 Best Ecommerce Customer Service Software Options
Customer Stories
How University of South Carolina Helps Students Feel at Home
Scaling Service
Knowledge Base Maintenance: A Practical Framework
Scaling Service
How AI Can Help You Deliver Multilingual Support
Articles
It's Groundhog Day in the Queue, Again
Scaling Service
Data Quality: Why It’s Key To AI Support
Software & Systems
What's the Best AI Customer Support Software? Top 9 Tools
Software & Systems
The 10 Best 100% Free Help Desk Ticketing Systems for 2025
Software & Systems
What's The Best Free Live Chat Software? 8 Top Options
Leading Service
Ticket Handling: Best Practices for Better Support
Scaling Service
How to Build and Maintain an AI Knowledge Base
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Scaling Service
A Practical Approach to AI Transparency
Articles
AI and the Race for the Light
Leading Service
How to Create a Predictive Customer Service Strategy (and Why You Should)
Scaling Service
Understanding AI Ticket Routing: Benefits and Challenges
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Behind the Scenes
Why We Redesigned Inbox
Inside Help Scout
Navigating Change Management: Transitioning to Inbox 2
Product Updates
New Look and Feel, Same Help Scout
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Leading Service
Improving CX by Overcoming the Challenges of AI Support
Support Careers
Building a Future in Support: The Demand for AI Skills
Leading Service
AI Support Metrics: 5 KPIs To Track
Support Toolkit
Title
Scaling Service
Boost Your Customer Support Efficiency with AI
Software & Systems
The 9 Best Social Media Customer Service Software (2025)
The Supportive
Smile, You’re in an AI Photo
Leading Service
Ticket Tagging Made Easy: Tips and Best Practices
Product Updates
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
Customer Stories
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Ecommerce
A Guide to Elevating Your Ecommerce Game with WhatsApp
Leading Service
What Is Customer Service? Help Scouts Weigh In
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
Leading Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
Ecommerce
From Peer to Peer: A Guide to the C2C Ecommerce Model
Engineering
Do You Actually Need a Local Environment?
Product Updates
New in the Queue: AI Drafts, Snooze, and Send Later
Ecommerce
How To Create an Outstanding Ecommerce Knowledge Base
Customer Engagement
Customer Engagement Platforms: An Overview
Product Tutorials
Support Team Mailbag: Managing the Queue
Scaling Service
Improve Experience with Customer Service Automation
Engineering
HSL: An Intuitive Way to Represent Color in CSS
Software & Systems
How To Use Generative AI in Customer Support
Software & Systems
Chatbots vs. Conversational AI: Understanding the Difference
Product Tutorials
Help Scout Works Best When
Customer Service
Navigating the Hype: Staying Customer-First in an AI-Enabled World
Product Updates
Delivering More Customer Delight, Not More AI Hype
Software & Systems
The 15 Best Help Desk Ticketing Systems (Free & Paid)
Leading Service
Conversation Corner: Real Support Talk
Scaling Service
7 Ways Companies Use AI for Customer Service
Software & Systems
AI Ticketing Systems: What They Are and 8 Options to Consider
Revenue Growth
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
Customer Engagement
Customer Driven: The Meaning Behind Customer-Centric Strategies
The Supportive
Between Two Borgs
Engineering
The Need for Speed: A Quick Way to Improve React Testing Times
Product Tutorials
Help Scout Using Help Scout: Tags and Custom Fields
Leading Service
Encouraging Empathy in Customer Service Teams
Leading Service
Making Things Right: Examples of Customer Service Recovery
Leading Service
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Product Tutorials
Shawna Explains: The Rule of 40
Leading Service
Customer Service Analytics: Understanding the Story Behind the Data
Customer Engagement
22 Impactful Customer Service Survey Questions to Ask in 2024
Customer Engagement
Why Customer Satisfaction is Important for Your Business
Leading Service
Building Skills for the Sport of Support
Engineering
Accessibility First is the New Mobile First
Customer Engagement
9 Customer Experience KPIs to Track for Better Business Outcomes
Software & Systems
15 Service Desk Software Options Every IT Team Should Consider
Scaling Service
Customer Success Manager: A Career Road Map
The Supportive
Catch Me if You Can
Software & Systems
The 17 Best Customer Service Software in 2025 (Free & Paid)
Revenue Growth
11 Cold Email Templates to Boost Your Response Rates
Product Tutorials
Help Scout Using Help Scout: Saved Replies
Product Tutorials
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Customer Service
The HIPAA-Compliant Help Desk Software You Can Trust
Leading Service
8 Ways for Support Teams to Use the Time That AI Saves
Leading Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
Customer Engagement
Navigating the Numbers: 10 Customer Engagement Metrics to Track in 2024
Scaling Service
Help Desk Automation: A Recipe for Better Support
Revenue Growth
From Inbox to Impact: 10 Sales Email Templates That Resonate
Leading Service
What is Knowledge Management? A Beginner’s Guide
Behind the Scenes
The Evolution of Performance Management at Help Scout
Software & Systems
Exploring AI for Healthcare: A Transformative Tool for Patient Care
Scaling Service
The Top 10 Benefits of Chatbots in Customer Service
The Supportive
First Impressions Last
The Supportive
First Impressions Last
Scaling Service
The AI-Enhanced Support Team of the Future
Scaling Service
The AI-Enhanced Support Team of the Future
Tips & Templates
Crafting an Effective Customer Service Cover Letter: Examples and Tips
Scaling Service
Help Desk Automation: A Recipe for Better Support
Tips & Templates
Crafting an Effective Customer Service Cover Letter: Examples and Tips
The Supportive
The Name of the Rose
The Supportive
The Name of the Rose
Product Updates
Quarterly Release Notes: AI, Shopify, Instagram, and More
Product Updates
Quarterly Release Notes: AI, Shopify, Instagram, and More
Software & Systems
Using AI for Email Writing: The 9 Best Tools
Ecommerce
Leveraging AI in Ecommerce: Benefits, Tools, and Tips
Ecommerce
Leveraging AI in Ecommerce: Benefits, Tools, and Tips
The Supportive
When Support Teams are Blamed for Product Problems
Product Updates
New in the Queue: Shopify, Social, and AI
The Supportive
When Support Teams are Blamed for Product Problems
Tips & Templates
101 Best Live Chat Response Examples for Customer Service
Tips & Templates
101 Best Live Chat Response Examples for Customer Service
Revenue Growth
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Revenue Growth
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Software & Systems
How To Share an Instagram Account: The 3 Best Ways
Software & Systems
How To Share an Instagram Account: The 3 Best Ways
Customer Engagement
AI and Customer Experience: The Basics + 5 Tools to Try in 2024
Software & Systems
How to Use AI for Live Chat + 5 Tools To Consider
The Help Scout Blog
Test Article Test
Working Remotely
Making the Most of Remote Meetings
Behind the Scenes
Evolving Brand Design at Help Scout
Revenue Growth
Omnichannel Retail: Strategies, Examples, and Trends Explained
Support Careers
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
Scaling Service
AI and the Gravity of Mediocrity
Support Careers
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Product Updates
Help Scout Has Acquired SupportAgent.ai
Support Careers
Navigating a Support Career in an AI-Powered World
Software & Systems
The 21 Best Instagram Tools for Business Growth (2025)
Ecommerce
How to Improve Ecommerce Customer Retention (5 Easy Ways)
The Supportive
A Very Help Scout Thanksgiving
The Ultimate Manager's Guide to Leading Effective One-on-Ones
Software & Systems
CRM Marketing: Beginner’s Guide + the 4 Best Tools
Software & Systems
4 Diverse AI Chatbot Examples for Great Customer Service
Behind the Scenes
Help Scout Has a New Look
Software & Systems
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
Product Updates
Bring Instagram Conversations Into Help Scout
Product Updates
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Software & Systems
The 11 Best HIPAA-Compliant Software for Small Business
Behind the Scenes
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
Scaling Service
Conversational AI for Customer Service: How to Get it Right
Tips & Templates
7 Customer Service Resume Examples + Best Practices
Customer Engagement
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Ecommerce
What Is the Best Ecommerce Team Structure?
Tips & Templates
Common Customer Complaints: 8 Examples and Solutions
Revenue Growth
Beginner’s Guide to Solution Selling (Definition and Examples)
Scaling Service
Benefits of AI in Customer Service: 4 Ways AI Can Help
Leading Service
Customer Service Week: What It Is and Ways to Celebrate
Tips & Templates
13 Inspiring FAQ Page Examples
Support Careers
Inside Support: Q&A with Support Leader Brittany Ferguson
The Supportive
Navigating Product Changes in SaaS Support
Software & Systems
How to Create a Jira Ticketing System
Software & Systems
Gorgias Pricing Explained: Features, Plans, and Alternatives
Product Updates
Introducing AI Assist for Better, Faster Responses
Software & Systems
The 7 Best CRM Platforms Compared (2025)
Behind the Scenes
Finding Joy in the Feedback Loop — Through Improv and in the Queue
Software & Systems
The 11 Best Issue Tracking Software for Customer Support Teams
The Supportive
First Impressions Are Fast Impressions
Software & Systems
The Best Shopify Customer Service Apps: 8 Options for 2025
Ecommerce
53 Key Ecommerce Statistics: Trends, Insights, and Predictions
Customer Engagement
5 Ways Customer Success Teams Can Use Messages to Boost Engagement
Ecommerce
How to Improve Ecommerce Customer Experience (11 Ways)
Leading Service
How To Be Heard By Your Product Team
Customer Engagement
Building Stronger Customer Relationships
Software & Systems
Knowledge Management System Essentials + Tools To Consider
Customer Stories
How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
Software & Systems
The 10 Best Customer Experience Software Options on the Market (2025)
Product Updates
Meet Help Scout's New Conversation Editor
The Supportive
Going off Script
Revenue Growth
Customer Acquisition Cost Explained: Strategies for Sustainable Growth
Software & Systems
The 15 Best WordPress Help Desk Plugins for Customer Support
Hiring & Culture
4 Steps Toward Building a Culture That's Aligned with Company Values
Tips & Templates
17 Great Customer Service Examples to Inspire You
Tips & Templates
Customer Service Management: How to Develop an Effective Strategy
Tips & Templates
The 17 Best Contact Us Page Examples + Best Practices
Software & Systems
Comparing the 12 Top Knowledge Management Tools of 2025
Ecommerce
Customer Lifetime Value for Ecommerce: The Ultimate Guide
Ecommerce
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
Building a Customer-Centric Ecommerce Business: The Complete Guide
Ecommerce
48 Ecommerce Interview Questions for Hiring the Right Team
Ecommerce
50+ Ecommerce Survey Questions To Ask in 2024
Product Updates
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Ecommerce
29 Ecommerce Tools to Scale Your Business in 2024
Product Updates
Help Scout’s AI Is at Your Service
Product Updates
We’ve Changed Our Minds About AI in Customer Service
Customer Engagement
Help Scout + AI = Better Customer Support
Ecommerce
30 Key Ecommerce KPIs & Performance Metrics to Track
Ecommerce
Ecommerce Automation: Step by Step Guide for Beginners
Ecommerce
Building a Customer-Centric Ecommerce Business: The Complete Guide
Software & Systems
The 8 Best Customer Service Mobile Apps (Features + Pricing)
Inside Help Scout
How to Plan for Connection at Your Remote-company Retreat
Inside Help Scout
Bring Your Instagram Conversations into Help Scout
Customer Engagement
Mastering the Art of Social Media Customer Support
Customer Stories
How Castiron Helps Thousands of Customers With a Two-Person Support Team
Customer Engagement
Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers
Software & Systems
The 8 Best HIPAA-Compliant Messaging Apps
Ecommerce
Comparing SaaS and Ecommerce Support
Leading Service
Paid SaaS Support: How To Offer It and Why It Matters
Customer Stories
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Scaling Service
26 Customer Service Interview Questions (+ Interview Tips)
Product Updates
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Software & Systems
Facebook Messenger for Customer Service: The Basics
Behind the Scenes
Charting the Course of an Unexpected Career
Customer Engagement
Unlocking the Power of Customer Feedback with Microsurveys
Software & Systems
8 Customer Success Software Tools to Encourage Growth
Scaling Service
How To Optimize Your Support Strategy for Messaging Channels
Software & Systems
Choosing the Best Customer Communications Management Software
Product Updates
Deliver a Seamless Support Experience with Messenger in Help Scout
Behind the Scenes
Friday Notes Keep Us on the Same Page
Software & Systems
Customer Engagement Software: 12 Tools to Try in 2025
Customer Engagement
Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
The Supportive
Artificial Integrity: Trust, AI, and Customer Service
Scaling Service
Tap Into Revenue in the Queue With Light Users
Scaling Service
Make Customer Support a Team Sport with Light Users
Customer Service
Want to Reduce Support Volume? Follow These 5 Steps
Software & Systems
The 11 Best SaaS Knowledge Base Platforms for 2025
Software & Systems
The 9 Best Help Scout Alternatives (Including Features and Price)
Hiring & Culture
Interviewing at Help Scout: The Insider Perspective
![[TO BE DELETED] Updated Title 10:38am](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48A5oqWsTDuI2bk6jnvbzy%2Ff7cc97cc14e746139b052c08ddde6ca7%2Fremote-design--video-jazz-hands.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=487&s=6922d1e479feda2e680e984c01ce3b90)
Customer Engagement
[TO BE DELETED] Updated Title 10:38am
Customer Engagement
How to Get More Shoppers to Purchase with Messages
Behind the Scenes
Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
Inside Help Scout
Create Help Articles With Confidence Using the New Docs Editor
Customer Engagement
Leveling Up Your Support Toolkit: Using Messages in Help Scout
Tips & Templates
Customer Support Tactic: Isolate the Backlog
Software & Systems
Google Groups Alternatives: 11 Great Options for Businesses
Customer Stories
Spikeball is a Help Scout User for Life: Here's Why
The Supportive
Using ChatGPT for Customer Service
Inside Help Scout
Test
Customer Stories
Litmus Boosts Customer Retention Rate by 26% with Help Scout
Customer Stories
Why Underground Printing Switched from Gmail to Help Scout
Customer Stories
How Ashesi University Created a School-Wide Support Center with Help Scout
Behind the Scenes
Space and Support Help Working Parents Thrive
Software & Systems
12 LiveChat Alternatives for Support Teams and Beyond
The Supportive
How Distributed Customer Service Teams Improve Each Other’s Skills
Product Updates
Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
Product Updates
4 Message Styles and How to Use Them
Software & Systems
Help Scout vs. Intercom: A Deep-Dive Comparison
The Supportive
7 Predictions for Customer Service and Support in 2023
Software & Systems
The Top 9 Help Desk Software for Small Businesses in 2025
Behind the Scenes
Top Shelf Reads from Help Scout Leaders
Hiring & Culture
How To Tell if a Company Is Really Customer-Centric
Tips & Templates
Support Tactic: Fresh Eyes, Fresh Voice
Software & Systems
Setup Guide: How to Create a Shared Inbox in Gmail
Software & Systems
7 GrooveHQ Alternatives to Help your Team Scale
Software & Systems
The 10 Best Web-Based Help Desks for Growing Businesses
Behind the Scenes
Words are the Bridge: Finding Harmony in Songwriting and Content Strategy
Software & Systems
The 9 Best Kustomer Alternatives for Help Desk Tickets
Product Updates
Microsurveys: The Quick Way to Capture Customer Feedback
Software & Systems
How to Create a Shared Inbox in Gmail
Product Updates
Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
Software & Systems
Comparing Gorgias Alternatives: 8 Top Choices for 2025
Hiring & Culture
Sabbaticals in the Real World: How Help Scouters Are Using Their Time Away
Tips & Templates
12 Tips and Tools to Better Manage Your Work Email
The Supportive
Removing customer service accents via AI: The wrong solution to a real problem
Software & Systems
How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
Software & Systems
What's The Best Help Desk Software? 17 Top Options
Behind the Scenes
Finding Flow at Work and on the Trail
Behind the Scenes
Straight From the Source: Help Scout Love
Software & Systems
The 9 Best Missive Alternatives for Team Collaboration
Software & Systems
Best Practices and Tips for Implementing a Help Desk
Software & Systems
The Ultimate Guide to Email Management for Education
Software & Systems
The Complete Guide to Email Management in Higher Education: Ebook
Product Tutorials
Product Walkthrough: Help Scout for Education
Software & Systems
What's the Best Email Ticketing System? Top 12 Options
Tips & Templates
47 Pro Tips on How to Talk to Customers
The Supportive
A Love Letter to Social Media Customer Service Pros
Software & Systems
Help Desk vs. Service Desk: Which Is Best for You?
Customer Service
How to Create and Organize a Knowledge Base
Software & Systems
Live Chat Software for Education: The 11 Best Options
Scaling Service
6 Great Templates for Customer Onboarding Emails
Scaling Service
How to Create and Organize a Knowledge Base
Scaling Service
How To Create an Excellent Customer Engagement Strategy
Product Tutorials
The Beginner’s Guide to Help Scout
Scaling Service
Building a Customer-Focused Company
Scaling Service
A Guide to Customer Success Manager Career Paths
The Supportive
Changing a Company Culture
Product Updates
Standard vs. Plus Pricing: How to Choose the Right Plan For You
Scaling Service
How to Create Great Customer Feedback Email Templates
Scaling Service
8 Free Customer Satisfaction Survey Templates
The Supportive
If Customer Service Were Really Superheroes
Software & Systems
Email vs. Live Chat Support
Scaling Service
How to Write the Best Customer Support Manager Job Description
Software & Systems
The Problem With Gmail and Outlook for Shared Email
Scaling Service
Work For Customers, Not Personas
Inside Help Scout
Bring Your Whole Company Closer to Your Customers With Light Users
Scaling Service
4 Customer Success Plan Templates and How to Use Them
Scaling Service
Customer Service Hiring: Project Ideas
Scaling Service
Support Team Swarming Vs. Tiering
Scaling Service
Product Support Analyst Job Description: Template and Examples
Leadership Tips
10 Practical Ways to Increase Team Productivity
Software & Systems
9 Helpshift Alternatives for Your Customer Communication Needs
Software & Systems
The 7 Best Zoho Desk Alternatives on the Market Today
Software & Systems
9 Best Live Chat Widgets for Your Business
Tips & Templates
How To Write an Auto-Reply Email: 6 Examples
Software & Systems
The 8 Best LiveAgent Alternatives For Customer Support Software
Customer Stories
How RealtyNinja Supported 300% Customer Growth with Help Scout
Inside Help Scout
Help Scout & Census: Sync trusted data to delight customers and reduce churn
The Supportive
Guiding clients to email support instead of their account managers
Product Updates
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Software & Systems
7 Types of Software Every Small Business Should Consider
Leadership Tips
7 Best Practices To Boost Your Team Collaboration
The Supportive
Is Google's LaMDA sentient, and if so would it like a job?
Software & Systems
The 9 Best Email Support Software Solutions for Your Team
Leading Service
Omnichannel Customer Service 101: Definition, Benefits, & Tips
Customer Engagement
Turning support requests into customer insights
Growth & Culture
8 Strategies to Skyrocket Ecommerce Customer Loyalty
Working Remotely
Help Scout’s Ultimate Guide to Remote Management
Revenue Growth
Customer Onboarding: Steps, Examples, and Best Practices
Customer Stories
How George Washington University Handled a 22% Increase in Email Traffic
Customer Engagement
7 Key Customer Experience Metrics, From Basic to Advanced
Software & Systems
9 Best HubSpot Service Hub Alternatives: Expert Reviews
Software & Systems
The 11 Best Kayako Alternatives for Customer Support in 2025
Software & Systems
The 9 Best HappyFox Alternatives on the Market in 2025
The Supportive
Museum of Customer Support: Ancient Fast Food
Software & Systems
The 9 Best HappyFox Alternatives on the Market in 2024
Ecommerce
The 8 Best Ecommerce Help Desks On The Market Today
Software & Systems
The 9 Best Help Desk Software for Schools and Universities
Ecommerce
Ecommerce Live Chat: Why You Need It + 12 Top Tools
Product Updates
Make Sure Every Customer Finds an Answer With Docs + Beacon
![[TO BE DELETED] Testing a changed post](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4WqRES455B2ljka13lFNZk%2F8e2e2a32a21e0d77d6c43480811f62fd%2FCustomer_Story_-_Zapier.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=cd6e3ad649b36898639f86c11327caaf)
Customer Service
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![[TO BE DELETED] This is just a test hello there](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4NRltSUsQtPjQ1y8094qya%2Fe582a8a8bcf9843fa3b8b821b440e743%2Fteamsupport.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=720&h=417&s=ae31e098e71a497f963015814aa9abfd)
Growth & Culture
[TO BE DELETED] This is just a test hello there
Leading Service
How to Know When It's Time to Hire For Your Support Team
Leading Service
Step-By-Step Guide: Measuring Customer Service ROI
![[TO BE DELETED] Another test Blog Post](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F70QEy6EiIqIL9TDYK4hhtL%2F5d0425cbeac66f5bbd783ea482e4ea9d%2Freferral-program.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=606&s=fcab33a02439d62383d35495f1397f58)
Behind the Scenes
[TO BE DELETED] Another test Blog Post
Customer Stories
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![[TO BE DELETED] Test Customer Story blue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FCBWgdhV9O3OkkDkEPY6HL%2Fe062385e8c3191a874a43abf217eec85%2FBrainFM--logo.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=368&h=200&s=0ed51f7c32a6d500bd9a86c9c6b7762b){kind=logo}
Customer Stories
[TO BE DELETED] Test Customer Story blue
Customer Stories
[TO BE DELETED] Test Customer Story pink
Customer Stories
[TO BE DELETED] Test Customer Story gold
Customer Stories
[TO BE DELETED] Test Customer Story green whale
Product Updates
Release Notes, March 2022: Previous conversations, user report change, and more!
Customer Service
18 Higher Education Email Templates and Saved Replies
Software & Systems
The 9 Best Email Collaboration Software Platforms
The Supportive
Help Scout’s Conversation Corner on Experience This!
Software & Systems
7 Outlook Shared Mailbox Alternatives for Email Collaboration
Tips & Templates
Writing Excellent Customer Service Emails
The Supportive
Teaching Analytical Reading
Software & Systems
The 7 Best Crisp Alternatives for Customer Support in 2024
The Supportive
How to Change Your Team’s Behavior
Tips & Templates
13 Best Practices for Improving Online Customer Service
Customer Engagement
Customer Success: What It Means, Why It Matters, and More
Software & Systems
The 9 Best Gmelius Alternatives for Email Collaboration
Software & Systems
Comparing Intercom Alternatives: 13 Top Options for 2025
Tips & Templates
How to Deal with Difficult Customers
The Supportive
Museum of Customer Support: The First Shopping Cart
Software & Systems
The 19 Best Help Desk Ticketing Systems for 2024
Customer Engagement
SaaS Customer Success: Key Roles, Strategies, and Tools
Leading Service
11 Key Customer Service Metrics + 4 Real Example Reports
The Supportive
Measuring Customer Service Success More Broadly
Tips & Templates
9 Guiding Principles for Doing Startup Customer Service Well
The Supportive
Encouraging Support Teams To Write Help Docs
Software & Systems
Top 14 Freshdesk Alternatives and Competitors for 2025
The Supportive
12 Predictions for Customer Service Trends in 2022
Software & Systems
Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Product Updates
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
The Supportive
Fast Food vs. Fine Dining in Customer Service
Leading Service
How To Make the Most of Your Customer Support Data
Ecommerce
Reducing and Handling Ecommerce Shipping Cost Complaints
Scaling Service
Customer Self-Service: Benefits, Tips, and 5 Great Tools
The Supportive
Dealing With Abusive Customers
Software & Systems
The 9 Best Team Email Management Software for 2025
Customer Stories
How FlexJobs Engages Customers With Proactive Messages
Leading Service
How Support Teams Can Improve Customer Retention
Leading Service
The 8 Best Customer Service Channels (& How to Pick Them)
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
Software & Systems
The Pros and Cons of Free Help Desks + 5 Options to Consider
The Supportive
Writing Your Own Customer Service Recipe Book
Software & Systems
The 8 Best Hiver Alternatives for Team Collaboration in 2025
Tips & Templates
Delivering Excellent B2C Customer Service: 7 Best Practices
Leading Service
19 Actionable Help Desk Metrics for Customer Support Teams
Hiring & Culture
DEI at Help Scout: 2021 Update
Software & Systems
Shared Email Account: Types, Tips, and the 9 Best Tools
Leading Service
14 Actionable Live Chat Metrics to Start Tracking Today
Software & Systems
Buyer's Guide to Choosing the Right Customer Support Tool
Software & Systems
Comparing Zendesk Alternatives: 11 Top Options for 2025
The Supportive
Terrifying Tales of Spooky Support
Tips & Templates
What is SaaS Customer Support? Examples and Best Practices
Leading Service
Announcing Help Scout's 2021 Customer Service Awards
The Supportive
Annual Planning as a New Customer Support Leader
Software & Systems
The 7 Best Customer Communication Tools in 2025
The Supportive
Visit Sea Sat, the Customer Service Restaurant
Leading Service
9 Actionable Knowledge Base Metrics to Start Tracking Today
The Supportive
Why Customers Ask Vague Questions (and What To Do About It)
Product Updates
Build Better Customer Relationships With New Targeted Messages
Leading Service
10 Ways to Improve Your Customer Service Security
Software & Systems
Find the Best Email Management Software: 11 Top Options
Scaling Service
How to Scale Customer Support Without Compromising Service
Tips & Templates
5 Steps Support Teams Can Take To Get Product Bugs Fixed
Hiring & Culture
Help Scout’s Step-By-Step Remote Hiring Process
The Supportive
The Book That Changed My Customer Service Career
Scaling Service
Customer Onboarding Specialist Job Description: Templates and Examples
The Supportive
The Supportive: A Series for Service Professionals
Scaling Service
Customer Success Specialist Job Description: Template and Examples
Scaling Service
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
Tips & Templates
The Ultimate Guide to Small Business Customer Service
The Supportive
What Should I Include in My Cover Letter?
Leading Service
How to Measure Customer Service Quality: Methods & Tools
Scaling Service
How to Write a Tier 2 Support Job Description + 5 Examples
Scaling Service
Customer Support Rep Job Description: Template and Examples
Software & Systems
The 13 Best Knowledge Base Software (Free & Paid) in 2025
Tips & Templates
Tips & Templates for Writing Great Knowledge Base Articles
Tips & Templates
18 Customer Service Tips for Financial Services Companies
Software & Systems
The 9 Best Social Media Customer Service Software in 2025
Tips & Templates
9 Customer Service Blogs Every Support Pro Should Follow
Leading Service
How to Recognize, Reduce, and Repair Customer Service Burnout
Software & Systems
How FAQ Software Can Help Your Small Business
Tips & Templates
13 Tips and Best Practices for Real Estate Customer Service
Customer Engagement
Building a Customer-Oriented Company: Strategies & Examples
Tips & Templates
11 Tips on Delivering Great Customer Service in Education
Tips & Templates
11 Types of Bad Customer Service (and How To Avoid Them)
Software & Systems
Google Collaborative Inbox: Pros, Cons, and 5 Alternatives
The Supportive
Telling My Boss About My True Career Goals
Software & Systems
The 12 Best Front Alternatives for Shared Email
Tips & Templates
Delivering Great Customer Service in the Healthcare Industry
Product Updates
Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
Working Remotely
How to Build a Globally Remote Team That Really Works
Software & Systems
11 Top SaaS Help Desk Software for 2025 (Ranked & Rated)
Tips & Templates
107 Customer Service Statistics and Facts You Shouldn't Ignore
Customer Engagement
10 Inspirational Customer Experience Examples
Customer Engagement
Customer Experience vs. Customer Success: Explained
Software & Systems
Help Scout: A Team Inbox Built for Customer Support
Software & Systems
Why You Don’t Need an AI Support Chatbot
Software & Systems
What to Expect When Shopping for Support Software
Software & Systems
Why Help Desk Software Is a Must-Have for Small Businesses
Customer Engagement
Customer Success vs. Account Management: Why Both Matter
Hiring & Culture
How We Approach Employee Compensation at Help Scout
Customer Engagement
5 Examples of Customer Success Marketing for SaaS Teams
The Supportive
Being Pushed to Offer Service Level Agreements Too Soon
Software & Systems
What are the Best Live Chat Tools for 2025? Top 11 Picks
Customer Stories
How Brain.fm Achieved a 95% CSAT Score With Help Scout
Customer Engagement
4 Simple Tips for Crafting an Ideal B2B Customer Experience
Leading Service
How to Build a Strong Customer Service Culture
Customer Engagement
10 Simple Ways to Wow Your Customers Every Day
The Supportive
Balancing Soft-Skills With Technical Ability
Customer Engagement
What Is Customer Happiness + 11 Ways to Inspire It
Customer Engagement
6 User Adoption Strategies for Growing SaaS Businesses
Behind the Scenes
Good to Grow: Help Scout Celebrates its 10th Year
Customer Stories
How OnePageCRM Reduced Their Team's Workload by 50%
Customer Stories
Customer Story: Upstream Tech
Scaling Service
The Taming of the Queue: 14 Support Queue Management Tips
Customer Engagement
6 Customer Experience Books Every Founder Should Read
Customer Engagement
5 Effective Customer Loyalty Programs for Small Businesses
Scaling Service
How to Hire for Customer Service: A Step-by-Step Guide
Customer Engagement
CX Fitness: Conducting a Customer Experience Analysis
Product Updates
Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
Customer Engagement
Creating a Customer Success Journey Map in 6 Steps
Customer Engagement
6 Customer Centricity Examples To Use In Your Business
Behind the Scenes
Behind The Scenes: How a Help Scout Article Is Made
The Supportive
Breaking Into SaaS Support
Customer Stories
Customer Story: Zapier
Customer Stories
Customer Story: GrabCad
Customer Stories
Customer Story: Springboard
Customer Engagement
A Comprehensive Guide to Customer Satisfaction Score
Customer Stories
Customer Story: Influitive
Customer Stories
Customer Story: Mixmax
Customer Engagement
How To Use NPS to Measure Your Customer Experience
Customer Stories
Customer Story: Panorama Education
Customer Stories
Customer Story: Tattly
Customer Engagement
7 Foundational Customer Experience Best Practices
Customer Stories
Customer Story: Threadless
Customer Stories
Customer Story: LanguaTalk
Customer Service
B2B Customer Service: What It Is and How To Do It Well
The Supportive
GPT-3 and AI in Customer Support
The Supportive
The Best Role for a Second Customer Service Hire
Customer Engagement
Creating a Customer Experience Team: 4 Questions to Ask
Customer Engagement
A Founder’s Guide to Collecting and Utilizing User Feedback
Customer Engagement
9 Key Aspects of a Stellar Customer Success Strategy
Customer Engagement
Where to Start When Building a Customer Success Team
Leading Service
Customer Service Training: 21+ Tips, Activities, and Courses
Customer Engagement
How to Create a Customer Feedback Loop That Works
Customer Stories
Customer Story: GrowSurf
Customer Engagement
The Role of Customer Stickiness in Building Enduring Loyalty
The Supportive
Avoiding Cherry-Picking in the Support Queue
Customer Engagement
Customer Satisfaction: What It Is and 6 Ways to Boost It
Scaling Service
Customer Support Job Description: Examples and Best Practices
Customer Engagement
8 Key SaaS Customer Success Metrics & How to Measure Them
Tips & Templates
How to Get Started Delivering Proactive Customer Service
Tips & Templates
101 Inspirational Customer Service Quotes
Customer Engagement
How a Great Customer Experience Can Grow Your Bottom Line
Customer Engagement
Customer Perception and How to Manage It Effectively
Ecommerce
Customer Story: Materialesdefabrica.com
Product Updates
Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
Customer Engagement
How to Improve Customer Loyalty With Customer Effort Score
Customer Engagement
10 Techniques for Collecting Voice of the Customer Data
Customer Engagement
How to Inspire, Measure, and Improve Customer Loyalty
Scaling Service
Holiday Customer Service: 6 Tips for Scaling Support Spikes
Customer Engagement
A Founder’s Guide to Building a Customer-Focused Company
Customer Stories
Customer Story: TeamSnap
Product Updates
How to Manage Changing Team Needs with Advanced Permissions
Customer Engagement
How to Identify and Optimize Customer Experience Touchpoints
Tips & Templates
13 Response Templates for Tricky Customer Service Emails
Software & Systems
Quick Start Guide to Creating a Knowledge Base in 6 Steps
Scaling Service
5 Ways to Automate Support Without Degrading Service
Tips & Templates
5 Simple Knowledge Base SEO Tips Anyone Can Follow
Revenue Growth
A Complete Guide to Customer Acquisition for Startups
Leading Service
How to Implement Live Chat With a Small Support Team
Revenue Growth
Understanding Consumer Behavior to Convert More Customers
Leading Service
How to Set Customer Service Goals (+ 9 Example Goals)
Tips & Templates
How to Write Support Emails Your Customers Will Love
Scaling Service
7 Steps to Build a Thriving Customer Service Team
Customer Engagement
4 Meaningful Customer Satisfaction Metrics, Compared
Leading Service
Announcing Help Scout's 2020 Customer Service Awards
Support Careers
Tips for Finding Your Perfect Customer Service Career Path
Product Tutorials
The Non-Coder’s Guide to Using the Help Scout API
Revenue Growth
The List Building Strategies That Grew 251,000 Subscribers
Product Updates
Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
Tips & Templates
Customer Support: Definition, Importance, and 8 Essential Tips
Leading Service
Writing an Effective Apology Letter to Customers (+ 5 Examples)
Hiring & Culture
How Help Scout Mitigates Unconscious Bias in Hiring
Leading Service
Customer Service Experience: Definition, Tips, & Examples
Customer Service
8 Companies with Exceptional Customer Service + Helpful Tips
Customer Engagement
6 Proven Strategies for Building a Customer-Centric Company
Support Careers
7 Tips for Becoming a SaaS Support Professional
Leading Service
How to Create an Inspiring Customer Service Philosophy
Customer Engagement
How to Build a Winning Customer-Centric Marketing Strategy
Tips & Templates
Step-By-Step Guide: How to Handle Customer Complaints
Leading Service
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
Customer Service
5 Practical Ways to Automate Ecommerce Customer Service
Customer Engagement
Guide to Customer Relations: Definition, Benefits, and Tips
Customer Engagement
Customer Appreciation Ideas: 17 Ways to Thank Customers
Revenue Growth
What Is Customer Retention + 16 Proven Retention Strategies
Tips & Templates
10 Ways to Deliver Consistently Great Customer Service
Working Remotely
How to Advocate for Colleagues in a Remote Work Environment
Customer Engagement
An Overview of NPS for Customer Service Teams
Leading Service
Email Response Times: Benchmarks and Tips for Support
Behind the Scenes
Black Lives Matter
Tips & Templates
10 Unforgettable Customer Service Stories
Product Updates
Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
Tips & Templates
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Leading Service
The 6 Best Remote Collaboration Tools for Customer Service Teams
The Supportive
COVID-19's Impact on Customer Service Volumes
Remote Management
Remote Employees Shouldn’t Be Paid Less Based on Geography
Leading Service
KPIs and Business Practices in the Time of Coronavirus
Software & Systems
9-Step Guide to Switching Help Desks
Working Remotely
10 Tips for Knocking Your Virtual Interview Out of the Park
Revenue Growth
How to Write a Value Proposition (+ 6 Modern Examples)
Tips & Templates
9 Knowledge Base Tips for a Better Customer Experience
Revenue Growth
Weathering the Economic Storm of COVID-19
Customer Engagement
Customer Satisfaction Surveys: A Comprehensive Guide
Working Remotely
How to Stay Productive While Working from Home With Kids
Ecommerce
7 Best Practices for Effective Ecommerce Customer Service
Tips & Templates
18 Knowledge Base Examples That Get It Right
Hiring & Culture
A Retreat Apart: Planning Help Scout’s First Ever Remote Retreat
Hiring & Culture
Building Exceptional Teams and Culture in a Pandemic: Live Q&A
Product Updates
Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
Working Remotely
Working Remotely: Tips from 100+ Remote Workers & Leaders
Software & Systems
What Is a Shared Inbox + The 9 Best Shared Inbox Tools
Leading Service
Crisis Communication Tips for Customer Service Teams
Software & Systems
Creating Knowledge Base Videos: Tips, Tools, and Examples
Support Careers
Will AI-Powered Customer Service Replace Your Job?
Software & Systems
Customer Service Live Chat: A Guide for 2025
Tips & Templates
21 Key Live Chat Statistics for Customer Service Teams
Tips & Templates
6 Important Live Chat Tips for Email Support Pros
Tips & Templates
8 Live Chat Best Practices and Common Mistakes
Software & Systems
The 9 Big Benefits of Live Chat for Customer Service Teams
Hiring & Culture
DEI at Help Scout: Fall 2019 Update
Leadership Tips
The Secret Art of Delegation
Customer Engagement
Delivering Personalized, Human-Centered Customer Support
Leading Service
Communicating With Customers During a System Outage
Remote Management
A Detailed Guide to Remote Employee Onboarding
Software & Systems
The Ultimate Guide to Creating a Customer Knowledge Base
Customer Engagement
Writing the Perfect Customer Thank-You Note (+ Examples)
Tips & Templates
Go-To Scripts for 16 Tricky Customer Service Scenarios
Customer Engagement
Customer Feedback: Why It’s Important + 7 Ways to Collect It
Behind the Scenes
Inside Help Scout: How We Implement Whole Company Support
Revenue Growth
Color Psychology in Marketing and Branding is All About Context
Customer Engagement
The 5 Key Principles of Customer-Centric Selling
Software & Systems
What is a Support Ticket (& Why We Don’t Use That Term)
Tips & Templates
7 Shared Mailbox Best Practices You Can Put Into Action
Customer Service
The 19 Best Customer Service Tools for Every Support Team
Scaling Service
Creating Customer Flow
Leading Service
How to Handle Customer Support During Company-Wide Events
Hiring & Culture
27 Company Retreat Ideas Your Team Will Actually Enjoy
Leading Service
Should I Let My Staff Complain About Customers?
Hiring & Culture
How to Plan a Fun and Productive Company Retreat
Support Careers
13 Productivity Hacks to Maximize Your Time
Product Tutorials
How Beacon Helps You Deliver Great Customer Service
Behind the Scenes
Inside Help Scout: How We Triage Our Support Queue
Product Updates
Keep Customers In the Flow With Messages
Leadership Tips
ARPA: A Framework Alternative to the RACI Model
Behind the Scenes
Help Scout’s Brand Animation Process
Revenue Growth
9 Principles For Starting a Successful Side Hustle
Behind the Scenes
Illustrating the Help Scout Brand
Leadership Tips
How to Support Working Parents
Product Updates
Introducing Help Scout for Good
Behind the Scenes
Announcing the Help Scout Brand Handbook
Scaling Service
Rolling Out Weekend Support
Tips & Templates
27 Funny Customer Service Quotes
Leadership Tips
How to Communicate Ideas Effectively
Hiring & Culture
DEI at Help Scout: Spring 2019 Update
Tips & Templates
5 Boring Customer Service Stories
Leading Service
Humanize Your Support With Data
Leadership Tips
The Impact and Value of Taking a Sabbatical from Work
Engineering
The Technical Debt Myth
Remote Management
8 Internal Communication Tools to Boost Collaboration
Behind the Scenes
Making (and Breaking) the Help Scout Brand
Scaling Service
How to Turn Off a Support Channel Gracefully
Behind the Scenes
Behind the Scenes: The Design of Beacon
Leading Service
Why Analytical Reading Is a Must-Have Skill
Support Careers
Help Scout's Annual Customer Support Salary Study
Revenue Growth
The Skills You Need for a Support-Driven Growth Role
Software & Systems
Help Desk Software: What To Look For and Must-Have Features
Leading Service
Communicating Support Successes to the Wider Company
Tips & Templates
21 Key Customer Service Skills (and How to Develop Them)
Engineering
Five Tools for Writing High Quality PHP
Tips & Templates
How To Write a Good Internal Note
Software & Systems
Why Investing in Help Desk Software Increases Your ROI
Leading Service
Support Teams and Technical Writers: A Powerful Partnership
Remote Management
What Remote Companies Can Teach About Asynchronous Communication
Revenue Growth
Sales as a Service
Scaling Service
3 Strategies for Scaling Up to 24-Hour Customer Service
Behind the Scenes
Making Content More Inclusive
Scaling Service
Customer Support Operations: Description, Responsibilities, and Skills
Hiring & Culture
6 Steps to Recruiting Like a Human
Revenue Growth
The Business Case for Support-Driven Growth
Tips & Templates
The Art of Troubleshooting for Customer Support Professionals
Software & Systems
What Is Contextual Support, and Why Is It Critical to Live Chat?
Engineering
Creating Team Ownership with Better Language
Remote Management
6 Tips for How to Collaborate on Remote Design Teams
Leading Service
Help Your New Hires Rock: 30/60/90-Day Reviews for Support
Revenue Growth
Getting Started with Support-Driven Growth
Scaling Service
What to Call Your Customer Service and Support Teams
Leading Service
How to Fire a Customer (The Right Way) in 5 Steps
Hiring & Culture
DEI at Help Scout: 2018 Update
Revenue Growth
Everything You Need to Know About Implementing a Price Increase
Revenue Growth
How to Stand Out in a Crowded Market
Leading Service
How to Hire for Chat and Email Writing Skills
Software & Systems
The Right Way to Consolidate Your Customer Support Tools
Customer Engagement
Customer Service vs. Customer Experience: Explained
Tips & Templates
Customer Service vs. Customer Support: Explained
Customer Engagement
Customer Support vs. Customer Success: Explained
Hiring & Culture
9 Ways to Foster Diversity and Inclusion at Work
Revenue Growth
How to Deal With Cheap Customers
The Supportive
AI, Curiosity, and the Future of Human Customer Service
Leadership Tips
Learn How to Negotiate with these 12 Tactics for Successful Negotiations
Remote Management
How to Build a Great Remote Company Culture
Leading Service
A Customer Support Leader’s Guide to One-on-Ones
Customer Engagement
11 Strategies to Maintain Customer Intimacy at Scale
Scaling Service
Scaling Support With Personality at Cards Against Humanity
Leading Service
How to Rebuild Customer Loyalty After a Data Security Breach
Product Updates
Beacon 2.0 Preview: The User Interface
Tips & Templates
Migrating a Customer Query Between Support Channels
Software & Systems
Need a CRM? Consider These Tips First
Tips & Templates
4 Ways to Determine What Your Customer Really Needs
Product Updates
Beacon 2.0 Preview: Introducing Chat
Tips & Templates
Reduce Your Support Load Through Better Product Writing
Tips & Templates
Writing Support Emails: A Style Guide
Leading Service
Turn Support Hunches into Usable Data for Product Teams
Tips & Templates
Inbox Zero: The Fast, Empathetic Way to Get Your Team There
Tips & Templates
9 Tips for Delivering Time-Sensitive Customer Service Fast
Leading Service
Working Successfully in a Collaborative Support Model
Revenue Growth
9 Experiential Marketing Examples from Highly Creative Companies
Scaling Service
How to Determine Your Company’s Multichannel Customer Support Strategy
Product Updates
Beacon 2.0 Preview: What’s New
Scaling Service
How Mailchimp Bridges the Gap Between Support and Product
Leading Service
Taking Customer Service Beyond Satisfaction
Scaling Service
The Future of Self-Service
Product Updates
Self-Service is the Next Frontier in Customer Support
Revenue Growth
The Art of Customer Loyalty in a Subscription Business
Customer Engagement
5 Ways Your Small Business Can Impress First-Time Customers
Customer Engagement
Customer Service + Marketing = Improved Customer Experience
Software & Systems
Choosing Your Perfect Help Desk
Remote Management
Flexible Working is a Win-Win for Employees and Companies Alike
Support Careers
How to Snag (and Succeed at) a Remote Customer Service Job
Remote Management
6 Tips to Keeping Your Remote Team Connected
Leading Service
Why Support Teams Must Stake a Claim to Revenue
Revenue Growth
How (and Why) to Respond to Positive Online Reviews
Revenue Growth
How to Write Conclusions That Don’t Suck
Customer Engagement
6 Steps to Creating a Customer-Centric Culture
Revenue Growth
How to Use Customer Service to Stand Out from the Competition
Working Remotely
9 Tips for Working While You Travel
Revenue Growth
How to Turn Negative Yelp Reviews Into New Customers
Leading Service
How to Revamp Your Knowledge Base Architecture
Working Remotely
The Digital Nomad’s Toolkit for Staying Productive
Leading Service
Listen While You Lead: 3 Unexpected Lessons for New Managers
Ecommerce
Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups
Support Careers
Why You Should Set Big Goals (Even If You Might Not Hit Them)
Tips & Templates
8 Tips for How to Approach Cross-Cultural Customer Support
Working Remotely
How to Maintain Your Health as a Digital Nomad
Scaling Service
6 Ways to Get More Mileage out of Your Help Content
Leading Service
Knowledge Base Design Tips for Better Self-Service Support
Scaling Service
The Right (and Wrong) Way to Outsource Customer Support
Leading Service
8 Best Practices for Designing a Helpful Contact Page
Software & Systems
Empower Your Customers With Self-Service, Chat and Help Desk Support
Scaling Service
3 Simple Automations That Free Your Support Team From Tedious Tasks
Support Careers
8 Slack Hacks for Reducing Information Anxiety
Revenue Growth
10 Lessons We Learned About Telling Customer Stories
Tips & Templates
Why Your Customer Service Sucks
Revenue Growth
How Building a Community Can Supercharge Your Customer Service
Remote Management
How to Handle Conflict on Remote Teams
Support Careers
What I Learned About Customer Service While Working at A Bookstore
Engineering
How I Stay Productive Working Remotely
Hiring & Culture
DEI at Help Scout: 2017 Update
Product Tutorials
5 Benefits of Integrating HubSpot + Help Scout
Customer Engagement
Customer Acquisition vs. Customer Satisfaction
Leading Service
How To Succeed as a Customer Support Manager
Engineering
Testing Code That Talks to the Database
Engineering
Functional vs. Unit Testing for the Browser
Scaling Service
How Customer Support Teams Can Maximize Seasonal Downtime
Remote Management
How Our Remote Team Stays Aligned With Town Hall Meetings
Software & Systems
Take It or Leave It: What Help Desk Data Should You Migrate?
Leading Service
200,000 Customer Conversations Later: What I Wish I’d Known From Day One
Software & Systems
How to Organize With Tags
Tips & Templates
The Future of Customer Service: 10 Trends to Watch
Engineering
Reducing Complexity with Guard Clauses in PHP and JavaScript
Leading Service
7 Ways to Maintain Team Culture During Stressful Times
Support Careers
The Art and Science of Getting into the Flow
Revenue Growth
6 Questions to Ask Before You Email Your Customers
Working Remotely
Becoming a Digital Nomad: the Good, the Bad, and the Ugly
Engineering
The Database Is Not an Implementation Detail
Tips & Templates
How to Master Difficult Customer Service Conversations
Customer Engagement
4 Easy and Effective Ways to Invest in Your Customers
Support Careers
How to Write the Perfect Customer Service Resume
Tips & Templates
How to Break Up With Abusive Customers
Revenue Growth
The Psychology Behind the Perfect Customer Interview
Support Careers
How to Write the Perfect Interview Thank-You Email
The Supportive
What My Mechanic Taught Me About Customer Service
Leadership Tips
How to Work a 40-Hour Week
Support Careers
The Value of Doing Things That Scare You
Leadership Tips
How to Build a Great Business
Tips & Templates
9 Customer Champions Who Received Great Customer Service
Tips & Templates
Taking the Right Tone With Customers
Revenue Growth
Building a Community Around Your Business
Tips & Templates
How 3 Nonprofits Approach Customer Service
The Supportive
5 People You Need On Your Customer Support Team
Leadership Tips
The Surprising Reality of Side Hustles: They're Good for Business
Revenue Growth
How to Use Storytelling to Connect with Your Customers
Revenue Growth
Great Content Is Still the Biggest Hurdle
Leading Service
How to Build and Optimize Your Customer Support Funnel
Growth & Culture
4 Ways Groups Can Stifle Creative Thinking
Customer Engagement
Aligning Sales and Support for Long-Term Growth
Software & Systems
Setting Up a Help Desk: A Step-By-Step Guide and Checklist
Behind the Scenes
The Evolution of the Help Scout Brand
Revenue Growth
How to Make the Most of Your Customer Testimonials
Hiring & Culture
How We Use Video to Build Remote Culture
Support Careers
4 Ways to Find Meaningful Opportunities in Customer Support
Leading Service
Improving Employee Retention in Customer Support
Support Careers
Don't Let Your Professional Shortcomings Hold You Back at Work
Leading Service
Support Teams Should Have a Seat at the ‘Adult' Table
Revenue Growth
Relationship Marketing: The Value of Marketing to Current Customers
Revenue Growth
Illustrations Are More Than Digital Eye Candy
Leadership Tips
A Brief Guide to Better 1:1’s—For Makers and Managers Alike
Leadership Tips
The 25 Best Entrepreneur Books on Marketing, Sales, and Support
Tips & Templates
9 Tips to Improve Your Customer Support Game
Revenue Growth
Have the 4P's of Marketing Become Outdated?
Customer Engagement
Support, Sales, and Marketing Need to Work in Harmony
Tips & Templates
6 Tips for Delivering Effective International Customer Service
Support Careers
The Best Advice We Ever Received
Tips & Templates
These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face
Support Careers
How to Break Your Worst Work Habits
Leadership Tips
Organizing Teams With Players and Coaches
Tips & Templates
16 Customer Service Tips to Never Forget
Tips & Templates
Boost Customer Happiness with Exclamations and Emoticons
Tips & Templates
The 27 Best Customer Service Books
Revenue Growth
Upselling in a Customer-First Company
Revenue Growth
10 Timeless Pricing Strategies to Increase Sales
Scaling Service
How We Transitioned to 24-Hour Support
Leadership Tips
Org Structure Is All in the Execution
Remote Management
How Remote Teams Are Becoming the Future of Work
Tips & Templates
Track Requests to Keep Customers Coming Back
Leadership Tips
The Psychological Benefits of Writing
Leadership Tips
When Being Nice Isn’t Being Kind
Support Careers
Solving Problems Outside Your Domain
Support Careers
3 Approaches to Getting Unstuck
Leadership Tips
What Really Matters Can’t Be Measured
Remote Management
7 Ways to Engage Far-Flung Team Members
Hiring & Culture
How We Replaced Our Weekly All-Hands Meeting with Video
Leading Service
5 Big Lessons Support Managers Wish They’d Learned Sooner
Leadership Tips
How to Sabotage Any Meeting
Tips & Templates
7 Tips on How to Say No to Customers
Support Careers
3 Steps to Making Better Decisions
Tips & Templates
Why a Visual Really is Worth 1,000 Words
Support Careers
The Importance of Finishing What You Start
Tips & Templates
Giving Great GIFs for Better Support
Scaling Service
Why All Hands Support Didn’t Work for Our Company
Support Careers
The Science of Setting and Achieving Goals
Growth & Culture
How Bias Can Sabotage the Workplace
Remote Management
Why Water Cooler Talk Matters More Than You Think
Growth & Culture
5 Perspectives on Diversity in the Workplace
Support Careers
Mastering the Art of ‘Just Start’
Support Careers
What Psychology Teaches Us About Structuring the Workday
Revenue Growth
What We Learned Telling Customers’ Stories
Support Careers
Why Better Sleep Equals Better Work
Support Careers
7 Ways to Nurture Creativity
Support Careers
The Hidden Beauty of Constraints
Support Careers
Routine Disruption: How to Change Your Habits for the Better
Support Careers
How Practicing Mindfulness Can Lead to Better Decision Making
Support Careers
If You Aren’t Cringing, You Aren’t Improving
Growth & Culture
8 Powerful Ideas on Hiring for Talent and Culture-Fit
Leadership Tips
How Writing Regularly Can Improve Your Creativity and Clarity
Working Remotely
Lessons Learned from 6 Years of Working in My Pajamas
Tips & Templates
Easy Reading Is Damn Hard Writing
Support Careers
How Music Affects Your Productivity
Revenue Growth
Building a Newsletter Welcome Series from Scratch
Revenue Growth
Improve Free Trial Conversion Rates by Getting to Know Your Customers
Leading Service
The Benefits of Learning as a Team
Leading Service
Avoiding the Silo of Team Communication
Tips & Templates
How to Be a Good Customer
Customer Stories
Customer Story: Tuft and Needle
Leading Service
25 Insights for Creating and Sustaining Workplace Happiness
Remote Management
Silence Is a Noxious Gas
Revenue Growth
Letting Your Customers Speak for You
Working Remotely
18 Ideas That Will Change The Way Your Remote Team Works
Leadership Tips
How to Write with Substance
Leadership Tips
Keeping Our Overachiever Culture
Revenue Growth
What You Gain With a Growth Team
Tips & Templates
The Customer Always Remembers
Leadership Tips
Why Businesses Have a Hard Time Fixing What’s Broken
Revenue Growth
Overcoming Common Customer Objections
Leading Service
How Ritz-Carlton’s Support Lexicon Created Unity through Clarity
Leadership Tips
Must Reads for Leaders: 10 Invaluable Books for Moving Hearts and Minds
Tips & Templates
How Better Customer Service Attracts and Retains Better Clients
Tips & Templates
Tone and Language Are Building Blocks to Customer Expectations
Scaling Service
The Business Case for Loving Customers
Customer Engagement
How the American Red Cross Redesigned the Experience of Donating Blood
Leadership Tips
The Lost Art of Candor in the Workplace
Customer Engagement
How Backcountry Creates an Exceptional Customer Experience
Revenue Growth
25 Underrated Books on Persuasion, Influence, and Understanding Human Behavior
Leadership Tips
10 Must-See Videos from Stanford Business School
Scaling Service
Everyone Should Be Feeling the Customer’s Pain
Tips & Templates
100+ Famous Business Quotes About Customer Service
Tips & Templates
Don’t Let Tone Ruin Your Support Interactions
Customer Engagement
How Disney Creates Magical Experiences (and a 70% Return Rate)
Customer Engagement
Why Chipotle’s Customer Experience is Trouncing the Competition
Tips & Templates
Customers Are Tired of Insincere Support
Revenue Growth
Don't Let Growth Hacking Ruin the Customer Experience
Growth & Culture
How to Make Hiring Less of a Headache
Tips & Templates
Customer Support is More Than Saying I'm Sorry
Tips & Templates
Support Teams: Stop Being Distracted by Faster Response Times
Revenue Growth
Features Tell, But Benefits Sell
Support Careers
Harsh Truths That Will Make You a Better Support Rep
Revenue Growth
Giving Your Customers a Peek Behind the Curtain
Tips & Templates
Using the Customer Service Tone
Working Remotely
Six Ways Remote Teams Can Crush Their To-Do Lists
Revenue Growth
How to Build a Brand that Wins Over Customers’ Hearts and Wallets
Leading Service
The Right (and Wrong) Way to Handle a Company Crisis
Engineering
Front-end Testing for the Lazy Developer with CasperJS
Revenue Growth
A Scientific Take on Viral Marketing
Leadership Tips
The Happy Warrior: Research Reveals What Makes a Successful Leader
Leadership Tips
10 Academic Insights on Building and Managing an Exceptional Team
Revenue Growth
Creating a Unique Selling Proposition that Stands Out
Revenue Growth
10 Proven Ways to Build a Website that Customers Will Love
Revenue Growth
Customer Profiles: A Smarter Way to Reach Your Customers
Customer Engagement
Why Steve Jobs Didn't Listen to His Customers
Leading Service
Stop Being a Customer Support Dictator
Revenue Growth
How to Take Charge of Your Churn Rate
Customer Service
5 Memorable Holiday Customer Service Stories
Growth & Culture
The 3 Words Your Customers Love Most
Revenue Growth
5 Things Your Customers Can Do Better than You
Growth & Culture
How Restaurant Servers Increased Tips by 23 Percent (Without Changing Service)
Customer Service
How To Tell a Customer No
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