Customer Service
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Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.
7 Medical Inbox Management Tips for Busy Healthcare Teams
Neal Travis
June 23, 2026
Customer Service Writing: Why Shorter Replies Take More Skill
Mathew Patterson
June 15, 2026
The 7 Best Healthcare Customer Service Software & CRMs
Jessica Greene
June 9, 2026
9 Email Management Tips for Busy Architects
Mathew Patterson
June 8, 2026
6 Ways to Improve Customer Service in Logistics
Thomas Hils
June 7, 2026
10 Tenant Communication Tips for Property Managers
Anne-Marie Traas
June 6, 2026
Teach Your Customers the Alison Groves Way
Mathew Patterson
June 1, 2026
How Kristi Created Her Own Customer Success Job
Mathew Patterson
May 18, 2026
6 Examples of Excellent Customer Service in Healthcare
Larry Barker
May 11, 2026
9 Tips for Delivering Effective International Customer Service
Mathew Patterson
May 4, 2026
The 8 Best AI Support Agents for Financial Services in 2026
Kiera Abbamonte
May 3, 2026
How to Get Started With AI Customer Service in Healthcare
Maryna Paryvai
May 2, 2026
5 Lessons Learned on The Supportive Season 2
Mathew Patterson
April 20, 2026
The 7 Best Help Desk Software for Education in 2026
Jessica Greene
April 14, 2026
7 Ways to Improve Customer Service in Property Management
Jesse Short
April 7, 2026
The 8 Best Tenant Communication Tools in 2026
Jessica Greene
April 6, 2026
The 7 Best Ecommerce Help Desks for Customer Support
Jessica Greene
March 24, 2026
21 Customer Service Training Ideas, Courses, & Resources
Tim Jordan
March 23, 2026
Overcoming the Cost-Center Stigma of Customer Support
Anne-Marie Traas
March 20, 2026
Stop Wasting Happy Customer Reviews
Mathew Patterson
March 19, 2026
Season 2 Episode 07: MacSparky
Help Scout
March 24, 2026
The 10 Best Free Ticketing Systems for Support & IT (2026)
Jessica Greene
March 13, 2026
Startup Customer Service: How To Avoid the Biggest Mistakes
Anne-Marie Traas
February 20, 2026
The Dutch Supermarket Selling Slower Service on Purpose
Mathew Patterson
February 19, 2026
Delivering Great Customer Service in Banking and Finance
Steph Lundberg
February 17, 2026
The 31 Best Help Desk Software for Every Use Case & Budget
Jessica Greene
February 12, 2026
The 5 Best Customer Support Issue Tracking Software in 2026
BethAnne Freund
February 10, 2026
Proactive Customer Service: Benefits, Tips, and Examples
Maryna Paryvai
February 6, 2026
Season 2 Episode 06: NapLab
Help Scout
March 8, 2026
Help Scout vs. Gorgias: A Deep-Dive Comparison
Alexa Ahrens
January 26, 2026
How to Get Started With Multichannel Customer Support
Anne-Marie Traas
January 26, 2026
Season 2 Episode 05: Young Henrys
Help Scout
January 18, 2026
Help Scout vs. HubSpot Service Hub: Deep-Dive Comparison
Jessica Greene
January 14, 2026
26 Support Tips For 2026
Mathew Patterson
January 14, 2026
How to avoid fragile knowledge in support
Mathew Patterson
December 22, 2025
The Beginner's Guide to Customer Service Automation in 2026
Steph Lundberg
December 20, 2025
Help Scout vs. Front: A Deep-Dive Comparison
Jessica Greene
December 16, 2025
7 Simple Ways To Automate Your Ecommerce Business
Maryna Paryvai
December 12, 2025
Season 2 Episode 04: YNAB
Help Scout
December 9, 2025
Let's call a bot a bot
Mathew Patterson
December 3, 2025
Creating a Great Customer Self-Service Experience in 2026
Mark Sherwood
December 2, 2025
Is Agile Right for Customer Support Teams?
Jesse Short
November 25, 2025
How to Respond to Customer Reviews: 14 Examples
Larry Barker
November 24, 2025
Emergency Response Tips for Support Pros
Mathew Patterson
November 20, 2025
Season 2 Episode 03: Wistia
Help Scout
November 19, 2025
Bridging the AI Perception Gap in Customer Support
Will Hoekenga
November 7, 2025
Help Scout vs. Freshdesk: A Deep-Dive Comparison
Jessica Greene
November 6, 2025
Sales Tips for Support Pros
Mathew Patterson
October 28, 2025
The 7 Best Ecommerce Live Chat Software in 2026
Maryna Paryvai
October 27, 2025
How To Collect and Act on Customer Service Feedback
Tim Jordan
October 20, 2025
Help Scout vs. Intercom: A Deep-Dive Comparison
Jessica Greene
October 18, 2025
The 6 Best Outlook Shared Mailbox Alternatives in 2026
Jessica Greene
October 18, 2025
It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind
Saphiya Hindeyeh
October 7, 2025
The 8 Best (and Easiest To Use) FAQ Software in 2026
Jessica Greene
October 6, 2025
The 9 Best Zoho Desk Alternatives in 2026
Mark Sherwood
October 6, 2025
The 8 Best SaaS Help Desk Software for 2026
Neal Travis
October 5, 2025
Season 2 Episode 02: ZSA
Help Scout
September 17, 2025
The 10 Best Ecommerce Customer Service Software
Maryna Paryvai
August 27, 2025
Designing a Great Contact Us Page: 20 Inspiring Examples
Larry Barker
August 27, 2025
7 Ways To Improve Your Customer Service Response Times
Thomas Hils
August 26, 2025
The 8 Best 100% Free Zendesk Alternatives in 2025
Jessica Greene
August 22, 2025
Season 2 Episode 01: Help Scout
Help Scout
September 17, 2025
Multilingual Customer Support: Methods and Best Practices
Thomas Hils
August 8, 2025
Support Pros Recommend...
Mathew Patterson
August 6, 2025
8 Actionable Live Chat Metrics to Start Tracking Today
Maryna Paryvai
July 29, 2025
7 Reasons Why Help Scout Is the Best Zendesk Alternative
Jessica Greene
July 26, 2025
Help Scout vs. Zendesk: A Deep-Dive Comparison
Jessica Greene
July 22, 2025
Reframing AI Chatbots as Self-Service Tools
Mathew Patterson
July 21, 2025
Help Scout's AI Features: Deliver Better Support, Faster
Megan Kopalasingam
July 7, 2025
The Not-Particularly-Weird Science of Support
Mathew Patterson
July 6, 2025
16 Ecommerce Knowledge Bases That Go Beyond the FAQ
Larry Barker
July 6, 2025
The Ultimate Guide to SaaS Customer Support in 2026
Thomas Hils
June 26, 2025
The 4 Bucket System for Support
Mathew Patterson
June 26, 2025
Noticing the Small Wins
Mathew Patterson
June 16, 2025
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
Mathew Patterson
June 5, 2025
The Supportive Podcast Wraps-Up Season 1
Mathew Patterson
June 3, 2025
The 7 Best Ecommerce Chatbots for Online Shops
Jake Bartlett
May 29, 2025
Conversation Corner Live: Teacher Appreciation
Mathew Patterson
May 29, 2025
How to Create a Knowledge Base in 8 Simple Steps
Anne-Marie Traas
May 20, 2025
The 10 Best AI Chatbots for Customer Service
Neal Travis
May 14, 2025
Criticism in Customer Support
Mathew Patterson
May 14, 2025
Companion Planting for Diversity in Support
Mathew Patterson
April 30, 2025
Episode 10: Inside Buzzsprout Support
Help Scout
April 25, 2025
Inside Learn Something Days: The Help Scout Support Team
Christine Chavez
April 16, 2025
Support Pros React!
Mathew Patterson
April 1, 2025
Episode 9: On Community
Help Scout
March 26, 2025
Help Scout Classes: Learning to Educate at Scale
Alison Groves
March 24, 2025
The 7 Best Front Alternatives: Detailed Comparisons
Jessica Greene
March 20, 2025
Episode 8: On the Origin of Support with Sarah Hatter
Help Scout
March 4, 2025
Leveraging Transferable Skills for a Career Change
Kristi Thompson
March 3, 2025
Formatting Tips to Improve Your Knowledge Base Articles
Mathew Patterson
March 2, 2025
Episode 7: Getting Started in Support
Help Scout
February 6, 2025
How Do You Manage Support During Federal Holidays?
Mathew Patterson
February 3, 2025
Knowledge Base Maintenance: A Practical Framework
Mathew Patterson
January 14, 2025
It's Groundhog Day in the Queue, Again
Mathew Patterson
December 9, 2024
Episode 6: Support Teams of 2028
Help Scout
December 4, 2024
Data Quality: Why It’s Key To AI Support
Tim Jordan
November 27, 2024
The 9 Best AI Customer Service Software in 2026
Maryna Paryvai
November 26, 2024
The 10 Best 100% Free Help Desk Ticketing Systems for 2025
Jesse Short
November 26, 2024
What's The Best Free Live Chat Software? 8 Top Options
Jesse Short
November 22, 2024
Ticket Handling: Best Practices for Better Support
Tim Jordan
November 14, 2024
The 8 Best AI Knowledge Base Software in 2026
Nouran Smogluk
November 12, 2024
Unlocking Insights: How to Analyze Customer Feedback Effectively
Larry Barker
November 4, 2024
Episode 2: Self-service is the future of online support (1)
Help Scout
October 24, 2024
A Practical Approach to AI Transparency
Steph Lundberg
October 22, 2024
AI and the Race for the Light
Mathew Patterson
October 14, 2024
How to Create a Predictive Customer Service Strategy (and Why You Should)
Nouran Smogluk
October 8, 2024
Understanding AI Ticket Routing: Benefits and Challenges
Jesse Short
October 4, 2024
Conversation Corner: Making Support a Whole Company Sport
Mathew Patterson
September 24, 2024
Improving CX by Overcoming the Challenges of AI Support
Craig Stoss
September 23, 2024
Building a Future in Support: The Demand for AI Skills
Nouran Smogluk
September 17, 2024
AI Support Metrics: 5 KPIs To Track
Maryna Paryvai
September 9, 2024
Episode 5: Escape the Queue
Help Scout
September 23, 2024
Boost Your Customer Support Efficiency with AI
Maryna Paryvai
September 3, 2024
The 9 Best Social Media Customer Service Software (2025)
Jesse Short
August 28, 2024
Episode 4: Greatest Mistakes in Customer Service History
Help Scout
September 20, 2024
Smile, You’re in an AI Photo
Mathew Patterson
August 23, 2024
Ticket Tagging Made Easy: Tips and Best Practices
Anne-Marie Traas
August 21, 2024
What Is Customer Service? Help Scouts Weigh In
Alexa Ahrens
August 9, 2024
Creating Champions: A Guide to Effective Customer Advocacy
Nouran Smogluk
August 6, 2024
Why Great Customer Service Isn’t Just Important, It's a Necessity
Steph Lundberg
July 31, 2024
Episode 3: Secrets of a Product Manager
Help Scout
September 20, 2024
How To Use Generative AI in Customer Support
Jacinda Santora
June 26, 2024
Chatbots vs. Conversational AI: Understanding the Difference
Maryna Paryvai
June 19, 2024
Delivering More Customer Delight, Not More AI Hype
Kristen Bryant Smith
June 6, 2024
Conversation Corner: Real Support Talk
Hillary Noble
June 4, 2024
The 7 Best AI Ticketing Systems: 2025 Comparison Guide
Jessica Greene
June 3, 2024
How 11 Companies Are Using AI for Customer Service
Larry Barker
June 3, 2024
Episode 2: Self-service is the future of online support
Help Scout
August 10, 2025
Between Two Borgs
Mathew Patterson
May 20, 2024
Encouraging Empathy in Customer Service Teams
Jesse Short
May 14, 2024
Making Things Right: Examples of Customer Service Recovery
Jake Bartlett
May 6, 2024
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Cameron Mitchell
May 3, 2024
Shawna Explains: The Rule of 40
Shawna Fisher
May 2, 2024
Customer Service Analytics: Understanding the Story Behind the Data
Jacinda Santora
April 30, 2024
The Supportive Podcast
Help Scout
March 24, 2026
Building Skills for the Sport of Support
Christine Chavez
April 15, 2024
9 Customer Experience KPIs to Track for Better Business Outcomes
Jesse Short
April 10, 2024
15 Service Desk Software Options Every IT Team Should Consider
Jesse Short
April 9, 2024
Customer Success Manager: A Career Road Map
Maryna Paryvai
April 1, 2024
Catch Me if You Can
Mathew Patterson
March 29, 2024
The 12 Best Customer Service Software (2026 Buyer's Guide)
Jessica Greene
March 27, 2024
The 7 Best HIPAA-Compliant Help Desks and Ticketing Systems
Jessica Greene
March 25, 2024
8 Ways for Support Teams to Use the Time That AI Saves
Mathew Patterson
March 20, 2024
A New Paradigm: Rethinking 'The Customer Is Always Right'
Steph Lundberg
March 19, 2024
Help Desk Automation: A Recipe for Better Support
Alison Groves
March 7, 2024
What is Knowledge Management? A Beginner’s Guide
Jesse Short
February 28, 2024
Episode 1: The Future of AI-Enhanced Support Teams
Help Scout
October 2, 2024
Exploring AI for Healthcare: A Transformative Tool for Patient Care
Jacinda Santora
February 22, 2024
The Top 10 Benefits of Chatbots in Customer Service
Thomas Hils
February 15, 2024
First Impressions Last
Mathew Patterson
February 15, 2024
First Impressions Last
Mathew Patterson
February 14, 2024
The AI-Enhanced Support Team of the Future
Mathew Patterson
February 13, 2024
The AI-Enhanced Support Team of the Future
Mathew Patterson
February 12, 2024
Help Desk Automation: A Recipe for Better Support
Alison Groves
February 7, 2024
Crafting an Effective Customer Service Cover Letter: Examples and Tips
Larry Barker
February 7, 2024
Crafting an Effective Customer Service Cover Letter: Examples and Tips
Larry Barker
February 7, 2024
The Name of the Rose
Mathew Patterson
February 6, 2024
The Name of the Rose
Mathew Patterson
February 2, 2024
Using AI for Email Writing: The 9 Best Tools
Jesse Short
January 30, 2024
When Support Teams are Blamed for Product Problems
Mathew Patterson
January 23, 2024
When Support Teams are Blamed for Product Problems
Mathew Patterson
January 23, 2024
101 Best Live Chat Response Examples for Customer Service
Steph Lundberg
January 17, 2024
101 Best Live Chat Response Examples for Customer Service
Steph Lundberg
January 17, 2024
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Steph Lundberg
January 10, 2024
How To Share an Instagram Account: The 3 Best Ways
Jacinda Santora
January 3, 2024
How To Share an Instagram Account: The 3 Best Ways
Jacinda Santora
January 3, 2024
How to Use AI for Live Chat + 4 Tools To Consider
Jesse Short
December 22, 2023
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
Alexa Ahrens
December 8, 2023
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Mathew Patterson
December 6, 2023
AI and the Gravity of Mediocrity
Christine Chavez
December 6, 2023
Navigating a Support Career in an AI-Powered World
Mathew Patterson
November 28, 2023
The 21 Best Instagram Tools for Business Growth (2025)
Alexa Ahrens
November 26, 2023
How to Improve Ecommerce Customer Retention (5 Easy Ways)
Jacinda Santora
November 26, 2023
A Very Help Scout Thanksgiving
Mathew Patterson
November 21, 2023
CRM Marketing: Beginner’s Guide + the 4 Best Tools
Jacinda Santora
November 16, 2023
4 Diverse AI Chatbot Examples for Great Customer Service
Nouran Smogluk
November 13, 2023
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
Maryna Paryvai
November 12, 2023
The 11 Best HIPAA-Compliant Software for Small Business
Jacinda Santora
October 24, 2023
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
Diana Price
October 20, 2023
Conversational AI for Customer Service: How To Get It Right
Alexa Ahrens
October 16, 2023
7 Customer Service Resume Examples + Best Practices
Jesse Short
October 13, 2023
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Mathew Patterson
October 12, 2023
Common Customer Complaints: 8 Examples and Solutions
Jesse Short
October 9, 2023
Benefits of AI in Customer Service: 4 Ways AI Can Help
Steph Lundberg
October 3, 2023
Customer Service Week: What It Is and Ways to Celebrate
Jesse Short
October 2, 2023
13 Inspiring FAQ Page Examples
Jacinda Santora
September 28, 2023
Inside Support: Q&A with Support Leader Brittany Ferguson
Diana Price
September 26, 2023
Navigating Product Changes in SaaS Support
Mathew Patterson
September 22, 2023
How to Create a Jira Ticketing System
Jesse Short
September 20, 2023
Gorgias Pricing Explained: Features, Plans, and Alternatives
Alexa Ahrens
September 19, 2023
The 7 Best CRM Platforms Compared (2025)
Jesse Short
September 15, 2023
First Impressions Are Fast Impressions
Mathew Patterson
September 5, 2023
The 5 Best Shopify Customer Service Apps in 2026
Alexa Ahrens
August 30, 2023
How To Be Heard By Your Product Team
Elyse Mankin
August 24, 2023
Building Stronger Customer Relationships
Mathew Patterson
August 23, 2023
Knowledge Management System Essentials + Tools To Consider
Jacinda Santora
August 21, 2023
The 9 Best Customer Experience Software in 2025
Hibathu Naseer
August 15, 2023
Going Off Script
Mathew Patterson
August 11, 2023
The 15 Best WordPress Help Desk Plugins for Customer Support
Jacinda Santora
August 3, 2023
17 Great Customer Service Examples to Inspire You
Hibathu Naseer
July 31, 2023
Customer Service Management: How to Develop an Effective Strategy
Nouran Smogluk
July 26, 2023
The 17 Best Contact Us Page Examples + Best Practices
Jacinda Santora
July 25, 2023
Comparing the 12 Top Knowledge Management Tools of 2025
Thomas Hils
July 24, 2023
Help Scout and AI: A New Perspective
Nick Francis
June 27, 2023
Building a Customer-Centric Ecommerce Business: The Complete Guide
Help Scout
June 16, 2023
The 8 Best Customer Service Mobile Apps (Features + Pricing)
Alexa Ahrens
June 14, 2023
Mastering the Art of Social Media Customer Support
Mathew Patterson
May 31, 2023
7 Best HIPAA-Compliant Live Chat & Messaging Apps
Jessica Greene
May 5, 2023
Comparing SaaS and Ecommerce Support
Mathew Patterson
May 5, 2023
Paid SaaS Support: How To Offer It and Why It Matters
Neil Smith
May 3, 2023
26 Customer Service Interview Questions (+ Interview Tips)
Mathew Patterson
April 20, 2023
Facebook Messenger for Customer Service: The Basics
Alexa Ahrens
April 17, 2023
How To Optimize Your Support Strategy for Messaging Channels
Mathew Patterson
March 24, 2023
8 Customer Success Software Tools to Encourage Growth
Alexa Ahrens
March 24, 2023
Choosing the Best Customer Communications Management Software
Alexa Ahrens
March 9, 2023
Customer Engagement Software: 11 Tools to Try in 2025
Alexa Ahrens
March 1, 2023
Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
Kristen Bryant Smith
February 23, 2023
Artificial Integrity: Trust, AI, and Customer Service
Mathew Patterson
February 21, 2023
Tap Into Revenue in the Queue With Light Users
Help Scout
February 20, 2023
Make Customer Support a Team Sport with Light Users
Help Scout
February 20, 2023
Want to Reduce Support Volume? Follow These 5 Steps
Megan Kopalasingam
February 15, 2023
The 10 Best SaaS Knowledge Base Software in 2026
Alexa Ahrens
February 8, 2023
The 7 Best Help Scout Alternatives in 2026
Alexa Ahrens
February 1, 2023
[TO BE DELETED] Updated Title 10:38am
Mathew Patterson
January 27, 2023
Customer Support Tactic: Isolate the Backlog
Mathew Patterson
January 24, 2023
10 Best Google Groups and Collaborative Inbox Alternatives
Alexa Ahrens
January 18, 2023
Using ChatGPT for Customer Service
Mathew Patterson
January 15, 2023
12 LiveChat Alternatives for Support Teams and Beyond
Alexa Ahrens
December 19, 2022
How Distributed Customer Service Teams Improve Each Other’s Skills
Mathew Patterson
December 19, 2022
7 Predictions for Customer Service and Support in 2023
Mathew Patterson
December 5, 2022
The 8 Best Help Desk Software for Small Businesses
Alexa Ahrens
December 3, 2022
How To Tell if a Company Is Really Customer-Centric
Mathew Patterson
November 29, 2022
Support Tactic: Fresh Eyes, Fresh Voice
Mathew Patterson
November 17, 2022
Setup Guide: How to Create a Shared Inbox in Gmail
Alexa Ahrens
October 28, 2022
The 7 Best GrooveHQ Alternatives in 2026
Jessica Greene
October 26, 2022
The 10 Best Web-Based Help Desks for Growing Businesses
Alexa Ahrens
October 20, 2022
The 9 Best Kustomer Alternatives for Help Desk Tickets
Alexa Ahrens
October 17, 2022
How to Create a Shared Inbox in Gmail
Alexa Ahrens
October 17, 2022
The 8 Best Gorgias Alternatives: Reviewed and Compared
Jessica Greene
October 5, 2022
12 Tips and Tools to Better Manage Your Work Email
Jesse Short
October 2, 2022
Removing customer service accents via AI: The wrong solution to a real problem
Mathew Patterson
September 27, 2022
How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
Jesse Short
September 22, 2022
The 9 Best Missive Alternatives for Team Collaboration
Alexa Ahrens
September 7, 2022
The Ultimate Guide to Email Management for Education
Alexa Ahrens
September 6, 2022
The Complete Guide to Email Management in Higher Education: Ebook
Help Scout
September 6, 2022
Best Practices and Tips for Implementing a Help Desk
Mercer Smith
September 6, 2022
The 12 Best Email Ticketing Systems: Comparison Guide
Alexa Ahrens
September 5, 2022
47 Pro Tips on How to Talk to Customers
Emily Triplett Lentz
September 2, 2022
A Love Letter to Social Media Customer Service Pros
Mathew Patterson
August 29, 2022
Help Desk vs. Service Desk: Which Is Best for You?
Mercer Smith
August 23, 2022
How to Create and Organize a Knowledge Base
Mercer Smith
August 23, 2022
Live Chat Software for Education: The 11 Best Options
Alexa Ahrens
August 16, 2022
How to Create and Organize a Knowledge Base
Mercer Smith
August 15, 2022
6 Great Templates for Customer Onboarding Emails
Mercer Smith
August 15, 2022
How To Create an Excellent Customer Engagement Strategy
Mercer Smith
August 12, 2022
The Beginner’s Guide to Help Scout
Help Scout
August 11, 2022
Building a Customer-Focused Company
Mercer Smith
August 11, 2022
A Guide to Customer Success Manager Career Paths
Mercer Smith
August 10, 2022
Changing a Company Culture
Mathew Patterson
August 9, 2022
How to Create Great Customer Feedback Email Templates
Mercer Smith
August 8, 2022
8 Free Customer Satisfaction Survey Templates
Mercer Smith
August 1, 2022
If Customer Service Were Really Superheroes
Mathew Patterson
July 29, 2022
Email vs. Live Chat Support
Mercer Smith
July 29, 2022
How to Write the Best Customer Support Manager Job Description
Mercer Smith
July 27, 2022
Work For Customers, Not Personas
Mathew Patterson
July 26, 2022
The Problem With Gmail and Outlook for Shared Email
Alexa Ahrens
July 26, 2022
4 Customer Success Plan Templates and How to Use Them
Mercer Smith
July 25, 2022
Customer Service Hiring: Project Ideas
Mercer Smith
July 22, 2022
Support Team Swarming Vs. Tiering
Mercer Smith
July 21, 2022
Product Support Analyst Job Description: Template and Examples
Mercer Smith
July 20, 2022
9 Helpshift Alternatives for Your Customer Communication Needs
Jesse Short
July 14, 2022
9 Best Live Chat Widgets for Your Business
Jesse Short
July 12, 2022
How To Write an Auto-Reply Email: 6 Examples
Mercer Smith
July 11, 2022
The 8 Best LiveAgent Alternatives For Customer Support Software
Jesse Short
July 5, 2022
Guiding clients to email support instead of their account managers
Mathew Patterson
June 28, 2022
7 Best Practices To Boost Your Team Collaboration
Mercer Smith
June 17, 2022
Is Google's LaMDA sentient, and if so would it like a job?
Mathew Patterson
June 16, 2022
The 9 Best Email Support Software Solutions for Your Team
Jesse Short
June 8, 2022
Omnichannel Customer Service 101: Definition, Benefits, & Tips
Mercer Smith
June 6, 2022
Turning support requests into customer insights
Mathew Patterson
June 3, 2022
8 Strategies to Skyrocket Ecommerce Customer Loyalty
Kevin Payne
June 2, 2022
Customer Onboarding: Steps, Examples, and Best Practices
Emily Byford
May 30, 2022
7 Key Customer Experience Metrics, From Basic to Advanced
Rick Denton
May 25, 2022
The 9 Best HubSpot Service Hub Alternatives in 2026
Jessica Greene
May 19, 2022
The 11 Best Kayako Alternatives for Customer Support in 2025
Michael Keenan
May 19, 2022
The 9 Best HappyFox Alternatives on the Market in 2025
Jesse Short
May 19, 2022
Museum of Customer Support: Ancient Fast Food
Mathew Patterson
May 18, 2022
The 9 Best HappyFox Alternatives on the Market in 2024
Jesse Short
May 17, 2022
The 9 Best Help Desk Software for Schools and Universities
Jesse Short
May 13, 2022
[TO BE DELETED] Testing a changed post
Abigail Phillips
April 20, 2022
How to Know When It's Time to Hire For Your Support Team
Mathew Patterson
April 14, 2022
Step-By-Step Guide: Measuring Customer Service ROI
Mathew Patterson
April 13, 2022
18 Higher Education Email Templates and Saved Replies
Jesse Short
March 17, 2022
The 9 Best Email Collaboration Software Platforms
Michael Keenan
March 16, 2022
Help Scout’s Conversation Corner on Experience This!
Mathew Patterson
March 15, 2022
Writing Excellent Customer Service Emails
Mercer Smith
February 24, 2022
Teaching Analytical Reading
Mathew Patterson
February 23, 2022
The 6 Best Crisp Alternatives for Customer Support
Jesse Short
February 18, 2022
How to Change Your Team’s Behavior
Mathew Patterson
February 17, 2022
13 Best Practices for Improving Online Customer Service
Mercer Smith
February 15, 2022
Customer Success: What It Means, Why It Matters, and More
Mercer Smith
February 10, 2022
The 9 Best Gmelius Alternatives for Email Collaboration
Michael Keenan
February 8, 2022
The 7 Best Intercom Alternatives and Competitors in 2026
Alexa Ahrens
February 4, 2022
How to Deal with Difficult Customers
Mercer Smith
February 3, 2022
Museum of Customer Support: The First Shopping Cart
Mathew Patterson
January 27, 2022
The 19 Best Help Desk Ticketing Systems for 2024
Help Scout
January 27, 2022
SaaS Customer Success: Key Roles, Strategies, and Tools
Emily Byford
January 26, 2022
The 10 Most Impactful Customer Service Metrics to Measure
Mathew Patterson
January 20, 2022
Measuring Customer Service Success More Broadly
Mathew Patterson
January 19, 2022
Encouraging Support Teams To Write Help Docs
Mathew Patterson
January 12, 2022
The 9 Best Freshdesk Alternatives and Competitors
Jessica Greene
January 12, 2022
12 Predictions for Customer Service Trends in 2022
Mathew Patterson
January 5, 2022
Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Mercer Smith
January 4, 2022
Fast Food vs. Fine Dining in Customer Service
Mathew Patterson
December 17, 2021
How To Make the Most of Your Customer Support Data
Mercer Smith
December 16, 2021
Reducing and Handling Ecommerce Shipping Cost Complaints
Mathew Patterson
December 15, 2021
Dealing With Abusive Customers
Mathew Patterson
December 9, 2021
The 9 Best Team Email Management Software for 2025
Jesse Short
December 7, 2021
How Support Teams Can Improve Customer Retention
Mathew Patterson
December 2, 2021
How To Choose the Right Customer Service Channels in 2026
Mercer Smith
December 2, 2021
Museum of Customer Support: The World's Oldest Complaint Letter
Mathew Patterson
December 1, 2021
The Pros and Cons of Free Help Desks + 5 Options to Consider
Jesse Short
November 30, 2021
Writing Your Own Customer Service Recipe Book
Mathew Patterson
November 23, 2021
The 7 Best Hiver Alternatives for Team Collaboration in 2025
Jesse Short
November 23, 2021
Delivering Excellent B2C Customer Service: 7 Best Practices
Mercer Smith
November 22, 2021
19 Actionable Help Desk Metrics for Customer Support Teams
Mercer Smith
November 18, 2021
Creating a Shared Email Account: Types, Tips, and Tools
Jessica Greene
November 15, 2021
Buyer's Guide to Choosing the Right Customer Support Tool
Help Scout
November 9, 2021
The 9 Best Zendesk Alternatives in 2026: Detailed Reviews
Jessica Greene
October 28, 2021
Terrifying Tales of Spooky Support
Mathew Patterson
October 27, 2021
Annual Planning as a New Customer Support Leader
Mathew Patterson
October 22, 2021
The 7 Best Customer Communication Tools in 2025
Jesse Short
October 21, 2021
Visit Sea Sat, the Customer Service Restaurant
Mathew Patterson
October 20, 2021
10 Actionable Knowledge Base Metrics to Start Tracking Today
Mercer Smith
October 15, 2021
Why Customers Ask Vague Questions (and What To Do About It)
Mathew Patterson
October 14, 2021
10 Ways to Improve Your Customer Service Security
Mathew Patterson
October 6, 2021
The 11 Best Email Management Software
Jessica Greene
October 5, 2021
Scaling Customer Support Without Sacrificing Quality: 15 Tips
Mathew Patterson
September 30, 2021
5 Steps Support Teams Can Take To Get Product Bugs Fixed
Jesse Short
September 29, 2021
The Book That Changed My Customer Service Career
Mathew Patterson
September 27, 2021
Customer Onboarding Specialist Job Description: Templates and Examples
Mercer Smith
September 24, 2021
The Supportive: A Series for Service Professionals
Mathew Patterson
September 22, 2021
Customer Success Specialist Job Description: Template and Examples
Mercer Smith
September 21, 2021
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
Josh Magsam
September 16, 2021
The Ultimate Guide to Small Business Customer Service
Jesse Short
September 14, 2021
What Should I Include in My Cover Letter?
Mathew Patterson
September 9, 2021
Creating a Customer Service QA Process: A 6-Step Guide
Mathew Patterson
September 7, 2021
How to Write a Tier 2 Support Job Description + 5 Examples
Mercer Smith
September 2, 2021
Customer Support Rep Job Description: Template and Examples
Mercer Smith
August 31, 2021
The 10 Best Knowledge Base Software in 2026
Jesse Short
August 25, 2021
Tips & Templates for Writing Great Knowledge Base Articles
Mercer Smith
August 19, 2021
7 Best Social Media Customer Service Software in 2026
Jessica Greene
August 12, 2021
9 Customer Service Blogs Every Support Pro Should Follow
Mercer Smith
August 11, 2021
How to Recognize, Reduce, and Repair Customer Service Burnout
Mathew Patterson
August 5, 2021
13 Tips and Best Practices for Real Estate Customer Service
Jesse Short
July 27, 2021
Building a Customer-Oriented Company: Strategies & Examples
Mercer Smith
July 20, 2021
11 Tips on Delivering Great Customer Service in Education
Jesse Short
July 15, 2021
11 Types of Bad Customer Service (and How To Avoid Them)
Mathew Patterson
July 13, 2021
Google Collaborative Inbox: Pros, Cons, and 5 Alternatives
Jesse Short
July 8, 2021
Telling My Boss About My True Career Goals
Mathew Patterson
July 8, 2021
5 Ways to Improve Customer Service in Healthcare
Ines van Dijk
July 1, 2021
107 Customer Service Statistics and Facts You Shouldn't Ignore
Mercer Smith
June 22, 2021
10 Inspirational Customer Experience Examples
Mercer Smith
June 17, 2021
Customer Experience vs. Customer Success: Explained
Rick Denton
June 15, 2021
Help Scout: A Team Inbox Built for Customer Support
Jesse Short
June 10, 2021
Why You Don’t Need an AI Support Chatbot
Mathew Patterson
June 8, 2021
What to Expect When Shopping for Support Software
Jesse Short
June 3, 2021
Why Help Desk Software Is a Must-Have for Small Businesses
Jesse Short
June 1, 2021
Being Pushed to Offer Service Level Agreements Too Soon
Mathew Patterson
May 19, 2021
The 7 Best Free Live Chat Software in 2026
Jesse Short
May 18, 2021
4 Simple Tips for Crafting an Ideal B2B Customer Experience
Rick Denton
May 13, 2021
How to Build a Strong Customer Service Culture
Mathew Patterson
April 29, 2021
10 Simple Ways to Wow Your Customers Every Day
Mercer Smith
April 23, 2021
Balancing Soft-Skills With Technical Ability
Mathew Patterson
April 21, 2021
What Is Customer Happiness + 11 Ways to Inspire It
Mercer Smith
April 15, 2021
The Taming of the Queue: 14 Support Queue Management Tips
Mathew Patterson
April 8, 2021
6 Customer Experience Books Every Founder Should Read
Rick Denton
April 6, 2021
How to Hire for Customer Service: A Step-by-Step Guide
Mathew Patterson
March 30, 2021
CX Fitness: Conducting a Customer Experience Analysis
Rick Denton
March 26, 2021
Creating a Customer Success Journey Map in 6 Steps
Emily Byford
March 23, 2021
6 Customer Centricity Examples To Use In Your Business
Sarah Chambers
March 18, 2021
Breaking Into SaaS Support
Mathew Patterson
March 16, 2021
A Comprehensive Guide to Customer Satisfaction Score
Mercer Smith
March 11, 2021
How To Use NPS to Measure Your Customer Experience
Ellie Peterson
March 9, 2021
7 Foundational Customer Experience Best Practices
Sarah Chambers
March 4, 2021
B2B Customer Service: What It Is and How To Do It Well
Mercer Smith
March 2, 2021
GPT-3 and AI in Customer Support
Mathew Patterson
February 19, 2021
The Best Role for a Second Customer Service Hire
Mathew Patterson
February 17, 2021
Creating a Customer Experience Team: 4 Questions to Ask
Rick Denton
February 16, 2021
9 Key Aspects of a Stellar Customer Success Strategy
Mercer Smith
February 9, 2021
Where to Start When Building a Customer Success Team
Mercer Smith
February 4, 2021
How to Create a Customer Feedback Loop That Works
Devin Pickell
February 2, 2021
The Role of Customer Stickiness in Building Enduring Loyalty
Kiera Abbamonte
January 28, 2021
Avoiding Cherry-Picking in the Support Queue
Mathew Patterson
January 26, 2021
Customer Satisfaction: What It Is and 6 Ways to Boost It
Mercer Smith
January 21, 2021
Customer Support Job Description: Examples and Best Practices
Mathew Patterson
January 19, 2021
8 Key SaaS Customer Success Metrics & How to Measure Them
Kiera Abbamonte
January 13, 2021
101 Inspirational Customer Service Quotes
Help Scout
December 31, 2020
How a Great Customer Experience Can Grow Your Bottom Line
Michael Keenan
December 17, 2020
Customer Perception and How to Manage It Effectively
Sarah Chambers
December 9, 2020
How to Improve Customer Loyalty With Customer Effort Score
Sarah Chambers
November 24, 2020
10 Techniques for Collecting Voice of the Customer Data
Kiera Abbamonte
November 17, 2020
Holiday Customer Service: 6 Tips for Scaling Support Spikes
Mathew Patterson
November 5, 2020
A Founder’s Guide to Building a Customer-Focused Company
Sarah Chambers
November 2, 2020
How to Identify and Optimize Customer Experience Touchpoints
Jessica Greene
October 28, 2020
13 Response Templates for Tricky Customer Service Emails
Mathew Patterson
October 25, 2020
5 Ways to Automate Support Without Degrading Service
Sarah Chambers
October 13, 2020
5 Simple Knowledge Base SEO Tips Anyone Can Follow
Jessica Greene
October 8, 2020
How to Implement Live Chat With a Small Support Team
Sarah Chambers
September 29, 2020
9 Example Customer Service Goals for Your 2026 Strategy
Sarah Chambers
September 24, 2020
How to Write Support Emails Your Customers Will Love
Chase Clemons
September 20, 2020
7 Steps to Build a Thriving Customer Service Team
Mathew Patterson
September 19, 2020
4 Meaningful Customer Satisfaction Metrics, Compared
Sarah Chambers
September 18, 2020
Tips for Finding Your Perfect Customer Service Career Path
Emily Triplett Lentz
September 17, 2020
Announcing Help Scout's 2020 Customer Service Awards
Jorge Selva
September 17, 2020
Customer Support: Definition, Importance, and 8 Essential Tips
Help Scout
September 9, 2020
Writing an Effective Apology Letter to Customers (+ 5 Examples)
Sarah Chambers
September 8, 2020
Customer Service Experience: Definition, Tips, & Examples
Sarah Chambers
September 1, 2020
8 Companies with Exceptional Customer Service + Helpful Tips
Elizabeth Wellington
August 17, 2020
6 Proven Strategies for Building a Customer-Centric Company
Help Scout
August 13, 2020
7 Tips for Becoming a SaaS Support Professional
Kristi Thompson
August 11, 2020
How to Create an Inspiring Customer Service Philosophy
Elizabeth Wellington
August 6, 2020
Step-By-Step Guide: How to Handle Customer Complaints
Gregory Ciotti
July 30, 2020
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
Mathew Patterson
July 28, 2020
Guide to Customer Relations: Definition, Benefits, and Tips
Elizabeth Wellington
July 17, 2020
Customer Appreciation Ideas: 17 Ways to Thank Customers
Elizabeth Wellington
July 14, 2020
10 Ways to Deliver Consistently Great Customer Service
Catherine Heath
June 30, 2020
An Overview of NPS for Customer Service Teams
Mathew Patterson
June 16, 2020
10 Unforgettable Customer Service Stories
Gregory Ciotti
June 4, 2020
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Gregory Ciotti
May 28, 2020
The 6 Best Remote Collaboration Tools for Customer Service Teams
Kelly Herring
May 26, 2020
COVID-19's Impact on Customer Service Volumes
Mathew Patterson
May 20, 2020
KPIs and Business Practices in the Time of Coronavirus
Shervin Talieh
May 13, 2020
9-Step Guide to Switching Help Desks
Mathew Patterson
May 13, 2020
How to Write a Value Proposition (+ 6 Modern Examples)
Elizabeth Wellington
April 28, 2020
9 Knowledge Base Tips for a Better Customer Experience
Owen McGab Enaohwo
April 23, 2020
Customer Satisfaction Surveys: A Comprehensive Guide
Kiera Abbamonte
April 16, 2020
The Ultimate Guide to Ecommerce Customer Service in 2026
Maryna Paryvai
April 9, 2020
18 Knowledge Base Examples That Get It Right
Mercer Smith
April 3, 2020
The 7 Best Shared Inbox Software: Reviewed & Compared
Jesse Short
March 17, 2020
Crisis Communication Tips for Customer Service Teams
Mathew Patterson
March 11, 2020
Creating Knowledge Base Videos: Tips, Tools, and Examples
Craig Stoss
March 9, 2020
Will AI Take My Job in Customer Service?
Mathew Patterson
February 20, 2020
Live Chat Best Practices and Tips for Customer Service Teams
Mathew Patterson
February 17, 2020
21 Key Live Chat Statistics for Customer Service Teams
Mathew Patterson
February 14, 2020
6 Important Live Chat Tips for Email Support Pros
Mathew Patterson
February 13, 2020
8 Live Chat Best Practices and Common Mistakes
Mathew Patterson
February 10, 2020
The 9 Big Benefits of Live Chat for Customer Service Teams
Sarah Blackstock
January 29, 2020
Communicating With Customers During a System Outage
Mathew Patterson
December 20, 2019
Writing the Perfect Customer Thank-You Note (+ Examples)
Emily Triplett Lentz
December 19, 2019
The Ultimate Guide to Creating a Customer Knowledge Base
Mathew Patterson
December 19, 2019
Go-To Scripts for 16 Tricky Customer Service Scenarios
Gregory Ciotti
December 11, 2019
Color Psychology in Marketing and Branding is All About Context
Gregory Ciotti
November 21, 2019
What is a Support Ticket (& Why We Don’t Use That Term)
Justin Seymour
November 19, 2019
7 Shared Mailbox Best Practices You Can Put Into Action
Elizabeth Wellington
November 14, 2019
The 19 Best Customer Service Tools for Every Support Team
Jesse Short
November 3, 2019
Creating Customer Flow
Nick Francis
October 18, 2019
How to Handle Customer Support During Company-Wide Events
Mathew Patterson
October 17, 2019
Should I Let My Staff Complain About Customers?
Elizabeth Wellington
October 14, 2019
13 Productivity Hacks to Maximize Your Time
Jessica Noland
October 9, 2019
Inside Help Scout: How We Triage Our Support Queue
Mathew Patterson
October 1, 2019
Rolling Out Weekend Support
Nykki Yeager
July 15, 2019
27 Funny Customer Service Quotes
Help Scout
July 2, 2019
5 Boring Customer Service Stories
Sarah Chambers
June 13, 2019
Humanize Your Support With Data
Mathew Patterson
June 3, 2019
How to Turn Off a Support Channel Gracefully
Sarah Chambers
February 26, 2019
Why Analytical Reading Is a Must-Have Skill
Leslie O'Flahavan
February 19, 2019
Help Scout's Annual Customer Support Salary Study
Emily Triplett Lentz
January 31, 2019
Help Desk Software: What To Look For and Must-Have Features
Mercer Smith
January 19, 2019
Communicating Support Successes to the Wider Company
Jakub Slámka
January 14, 2019
21 Key Customer Service Skills (and How to Develop Them)
Help Scout
December 30, 2018
How To Write a Good Internal Note
Mathew Patterson
December 11, 2018
Why Investing in Help Desk Software Increases Your ROI
Sarah Chambers
December 6, 2018
Support Teams and Technical Writers: A Powerful Partnership
Mathew Patterson
December 4, 2018
3 Strategies for Scaling Up to 24-Hour Customer Service
Craig Stoss
November 13, 2018
Customer Support Operations: Description, Responsibilities, and Skills
Mathew Patterson
November 5, 2018
The Art of Troubleshooting for Customer Support Professionals
Sarah Chambers
October 23, 2018
What Is Contextual Support, and Why Is It Critical to Live Chat?
Elizabeth Wellington
October 10, 2018
Help Your New Hires Rock: 30/60/90-Day Reviews for Support
Mercer Smith
September 24, 2018
What to Call Your Customer Service and Support Teams
Mathew Patterson
September 17, 2018
How to Fire a Customer (The Right Way) in 5 Steps
Elizabeth Wellington
August 23, 2018
How to Hire for Chat and Email Writing Skills
Leslie O'Flahavan
August 1, 2018
The Right Way to Consolidate Your Customer Support Tools
Mathew Patterson
July 31, 2018
Customer Service vs. Customer Support: Explained
Sarah Chambers
July 25, 2018
Customer Service vs. Customer Experience: Explained
Sarah Blackstock
July 25, 2018
Customer Support vs. Customer Success: Explained
Stephanie Gonzaga
July 25, 2018
AI, Curiosity, and the Future of Human Customer Service
Mathew Patterson
July 11, 2018
A Customer Support Leader’s Guide to One-on-Ones
Sarah Chambers
May 22, 2018
11 Strategies to Maintain Customer Intimacy at Scale
Ashley Greene
May 3, 2018
Scaling Support With Personality at Cards Against Humanity
Mathew Patterson
May 1, 2018
How to Rebuild Customer Loyalty After a Data Security Breach
Elizabeth Wellington
April 26, 2018
Migrating a Customer Query Between Support Channels
Mathew Patterson
April 3, 2018
Need a CRM? Consider These Tips First
Help Scout
March 27, 2018
4 Ways to Determine What Your Customer Really Needs
Emily Triplett Lentz
March 26, 2018
Reduce Your Support Load Through Better Product Writing
Sara Culver
March 15, 2018
Writing Support Emails: A Style Guide
Gregory Ciotti
March 10, 2018
Turn Support Hunches into Usable Data for Product Teams
Amy Breedon-Jones
March 6, 2018
Inbox Zero: The Fast, Empathetic Way to Get Your Team There
Help Scout
March 5, 2018
9 Tips for Delivering Time-Sensitive Customer Service Fast
Kate Andrews
March 1, 2018
Working Successfully in a Collaborative Support Model
Abigail Phillips
February 28, 2018
How Mailchimp Bridges the Gap Between Support and Product
Mathew Patterson
February 20, 2018
Taking Customer Service Beyond Satisfaction
Antonio King
February 1, 2018
The Future of Self-Service
Mathew Patterson
January 30, 2018
Customer Service + Marketing = Improved Customer Experience
Josh Brown
December 21, 2017
Choosing Your Perfect Help Desk
Help Scout
December 16, 2017
How to Snag (and Succeed at) a Remote Customer Service Job
Elizabeth Wellington
November 16, 2017
Why Support Teams Must Stake a Claim to Revenue
Mathew Patterson
October 31, 2017
How (and Why) to Respond to Positive Online Reviews
Elizabeth Wellington
October 19, 2017
6 Steps to Creating a Customer-Centric Culture
Shep Hyken
October 10, 2017
How to Turn Negative Yelp Reviews Into New Customers
Elizabeth Wellington
September 14, 2017
How to Revamp Your Knowledge Base Architecture
Mathew Patterson
September 12, 2017
Listen While You Lead: 3 Unexpected Lessons for New Managers
Jenelle Blanchard
August 31, 2017
Why You Should Set Big Goals (Even If You Might Not Hit Them)
Emily Triplett Lentz
August 29, 2017
8 Tips for How to Approach Cross-Cultural Customer Support
Amanda Fong
August 17, 2017
6 Ways to Get More Mileage out of Your Help Content
Gregory Ciotti
August 11, 2017
Empower Your Customers With Self-Service, Chat and Help Desk Support
Leor Manelis
August 10, 2017
Knowledge Base Design Tips for Better Self-Service Support
Mitchell Cox
August 10, 2017
The Right (and Wrong) Way to Outsource Customer Support
Mathew Patterson
August 10, 2017
3 Simple Automations That Free Your Support Team From Tedious Tasks
Kim Kadiyala
August 9, 2017
8 Slack Hacks for Reducing Information Anxiety
Craig Davis
August 3, 2017
Why Your Customer Service Sucks
Mathew Patterson
July 31, 2017
What I Learned About Customer Service While Working at A Bookstore
Andrew van Gelderen
July 14, 2017
How To Succeed as a Customer Support Manager
Lindsay Konsko
June 20, 2017
How Customer Support Teams Can Maximize Seasonal Downtime
Brittany Ferguson
June 6, 2017
Take It or Leave It: What Help Desk Data Should You Migrate?
Mathew Patterson
May 25, 2017
200,000 Customer Conversations Later: What I Wish I’d Known From Day One
Martin Kõiva
May 16, 2017
How to Organize With Tags
Help Scout
May 15, 2017
The Future of Customer Service: 10 Trends to Watch
Scott Tran
May 11, 2017
7 Ways to Maintain Team Culture During Stressful Times
Erin McCaul
May 4, 2017
The Art and Science of Getting into the Flow
Elizabeth Wellington
April 25, 2017
How to Master Difficult Customer Service Conversations
Abigail Phillips
March 28, 2017
How to Write the Perfect Customer Service Resume
Mathew Patterson
March 21, 2017
How to Break Up With Abusive Customers
Lance Conzett
March 14, 2017
How to Write the Perfect Interview Thank-You Email
Elizabeth Wellington
February 7, 2017
What My Mechanic Taught Me About Customer Service
Mathew Patterson
January 12, 2017
The Value of Doing Things That Scare You
Emily Triplett Lentz
January 5, 2017
9 Customer Champions Who Received Great Customer Service
Devin Bramhall
December 22, 2016
Taking the Right Tone With Customers
Abigail Phillips
December 15, 2016
How 3 Nonprofits Approach Customer Service
Emily Triplett Lentz
November 22, 2016
5 People You Need On Your Customer Support Team
Mathew Patterson
November 15, 2016
How to Build and Optimize Your Customer Support Funnel
Molly Wojcik
October 4, 2016
Aligning Sales and Support for Long-Term Growth
Help Scout
September 27, 2016
Setting Up a Help Desk: A Step-By-Step Guide and Checklist
Mathew Patterson
September 15, 2016
4 Ways to Find Meaningful Opportunities in Customer Support
Gregory Ciotti
July 28, 2016
Improving Employee Retention in Customer Support
Emily Triplett Lentz
July 26, 2016
Don't Let Your Professional Shortcomings Hold You Back at Work
Emily Triplett Lentz
July 14, 2016
9 Tips to Improve Your Customer Support Game
Emily Triplett Lentz
June 30, 2016
Support, Sales, and Marketing Need to Work in Harmony
Mathew Patterson
June 23, 2016
The Best Advice We Ever Received
Emily Triplett Lentz
June 16, 2016
These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face
Gregory Ciotti
June 12, 2016
How to Break Your Worst Work Habits
Emily Triplett Lentz
June 9, 2016
16 Customer Service Tips to Never Forget
Gregory Ciotti
June 5, 2016
Boost Customer Happiness with Exclamations and Emoticons
Emily Triplett Lentz
June 2, 2016
The 27 Best Customer Service Books
Mathew Patterson
May 31, 2016
How We Transitioned to 24-Hour Support
Kelly Herring
May 12, 2016
Track Requests to Keep Customers Coming Back
Emily Triplett Lentz
April 20, 2016
Solving Problems Outside Your Domain
Mo McKibbin
April 5, 2016
3 Approaches to Getting Unstuck
Emily Triplett Lentz
March 31, 2016
5 Big Lessons Support Managers Wish They’d Learned Sooner
Emily Triplett Lentz
February 23, 2016
7 Tips on How to Say No to Customers
Emily Triplett Lentz
February 4, 2016
3 Steps to Making Better Decisions
Paul Jun
January 28, 2016
Why a Visual Really is Worth 1,000 Words
Gregory Ciotti
January 26, 2016
The Importance of Finishing What You Start
Paul Jun
January 14, 2016
Giving Great GIFs for Better Support
Mo McKibbin
December 22, 2015
Why All Hands Support Didn’t Work for Our Company
Anna Brozek
December 17, 2015
The Science of Setting and Achieving Goals
Jane Porter
December 15, 2015
Mastering the Art of ‘Just Start’
Jane Porter
December 1, 2015
What Psychology Teaches Us About Structuring the Workday
Jane Porter
November 19, 2015
Why Better Sleep Equals Better Work
Jane Porter
November 3, 2015
7 Ways to Nurture Creativity
Paul Jun
October 27, 2015
The Hidden Beauty of Constraints
Paul Jun
October 22, 2015
Routine Disruption: How to Change Your Habits for the Better
Jane Porter
October 15, 2015
How Practicing Mindfulness Can Lead to Better Decision Making
Paul Jun
October 6, 2015
If You Aren’t Cringing, You Aren’t Improving
Gregory Ciotti
October 1, 2015
Easy Reading Is Damn Hard Writing
Gregory Ciotti
September 3, 2015
How Music Affects Your Productivity
Gregory Ciotti
August 27, 2015
The Benefits of Learning as a Team
Paul Jun
July 23, 2015
Avoiding the Silo of Team Communication
Cassie Marketos
July 21, 2015
How to Be a Good Customer
Paul Jun
June 25, 2015
Help Scout
May 27, 2015
25 Insights for Creating and Sustaining Workplace Happiness
Paul Jun
May 26, 2015
The Customer Always Remembers
Paul Jun
March 5, 2015
How Ritz-Carlton’s Support Lexicon Created Unity through Clarity
Paul Jun
November 5, 2014
How Better Customer Service Attracts and Retains Better Clients
Paul Jarvis
October 15, 2014
Tone and Language Are Building Blocks to Customer Expectations
Paul Jun
September 24, 2014
The Business Case for Loving Customers
Gregory Ciotti
September 21, 2014
Everyone Should Be Feeling the Customer’s Pain
Mathias Meyer
July 23, 2014
100+ Famous Business Quotes About Customer Service
Help Scout
July 2, 2014
Don’t Let Tone Ruin Your Support Interactions
Gregory Ciotti
July 2, 2014
Customers Are Tired of Insincere Support
Gregory Ciotti
April 24, 2014
Customer Support is More Than Saying I'm Sorry
Gregory Ciotti
April 2, 2014
Support Teams: Stop Being Distracted by Faster Response Times
Gregory Ciotti
March 5, 2014
Harsh Truths That Will Make You a Better Support Rep
Gregory Ciotti
February 5, 2014
Using the Customer Service Tone
Gregory Ciotti
January 15, 2014
The Right (and Wrong) Way to Handle a Company Crisis
Gregory Ciotti
November 18, 2013
Stop Being a Customer Support Dictator
Gregory Ciotti
February 6, 2013
5 Memorable Holiday Customer Service Stories
Gregory Ciotti
December 5, 2012
How To Tell a Customer No
Help Scout
September 16, 2011
